Customer Service & Order Logistics Coordinator

Steves & Sons, Inc.; Lebanon (TN); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Year-End Bonuses

401(k) with employer match

Paid Time Off (PTO)

Job summary

Steves & Sons, a long-standing family-owned door manufacturer, is seeking a proactive Customer Service Representative to manage the full order cycle onsite in Lebanon, TN. This role requires strong organization, attention to detail, and excellent communication to ensure accurate quote-to-delivery processes.

The successful candidate will handle order entries, customer inquiries, and coordination with sales, production, and logistics to meet deadlines and maintain customer satisfaction.

Qualifications

• Proven experience in customer service, order management, or a similar role within a manufacturing or distribution environment is preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and interpersonal skills, with a professional phone and email manner.
• Ability to coordinate multiple departments and prioritize tasks in a fast-paced environment.
• Proficiency with order management systems, ERP software, and Microsoft Office Suite.
• A collaborative approach to problem-solving and a commitment to meeting customer expectations.

Responsibilities

• Work schedule: Monday through Friday, 10:00 a.m. to 7:00 p.m.
• Order Management: Accurately process and enter customer orders into our management system, review details (pricing, quantities, specs), and provide timely confirmations and updates.
• Customer Communication: Respond promptly and professionally to all customer inquiries, emails, and quote requests, building strong relationships through consistent, clear communication.
• Sales Support: Assist sales managers with account setup, pricing management, and maintaining customer profiles, supporting special pricing, contracts, and specific requirements.
• Production & Logistics Coordination: Collaborate closely with the Master Scheduler, Quality, and Shipping departments to align production schedules, release production orders, coordinate shipping with carriers (e.g., JB Hunt), and track shipments for on-time delivery.
• Cross-Functional Collaboration: Serve as the primary communication link between sales, production, quality, and logistics teams to efficiently resolve order issues, discrepancies, or customer concerns.

Skills

Customer service

Order management

Communication

Organization

ERP software

MS Office

Education

Associate degree

Tools

ERP software

Microsoft Office

Job description

Steves & Sons, a long-standing family-owned door manufacturer, is seeking a proactive Customer Service Representative to manage the full order cycle onsite in Lebanon, TN. This role requires strong organization, attention to detail, and excellent communication to ensure accurate quote-to-delivery processes.

The successful candidate will handle order entries, customer inquiries, and coordination with sales, production, and logistics to meet deadlines and maintain customer satisfaction.