Customer Service Representative

Steves & Sons, Inc.; Lebanon (TN); Presencial; USD 37.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Year-End Bonuses

401(k) with employer match

Paid Time Off (PTO)

Descripción de la vacante

Steves & Sons, a long-standing family-owned door manufacturer, is seeking a proactive Customer Service Representative to manage the full order cycle onsite in Lebanon, TN. This role requires strong organization, attention to detail, and excellent communication to ensure accurate quote-to-delivery processes.

The successful candidate will handle order entries, customer inquiries, and coordination with sales, production, and logistics to meet deadlines and maintain customer satisfaction.

Formación

• Proven experience in customer service, order management, or a similar role within a manufacturing or distribution environment is preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and interpersonal skills, with a professional phone and email manner.
• Ability to coordinate multiple departments and prioritize tasks in a fast-paced environment.
• Proficiency with order management systems, ERP software, and Microsoft Office Suite.
• A collaborative approach to problem-solving and a commitment to meeting customer expectations.

Responsabilidades

• Work schedule: Monday through Friday, 10:00 a.m. to 7:00 p.m.
• Order Management: Accurately process and enter customer orders into our management system, review details (pricing, quantities, specs), and provide timely confirmations and updates.
• Customer Communication: Respond promptly and professionally to all customer inquiries, emails, and quote requests, building strong relationships through consistent, clear communication.
• Sales Support: Assist sales managers with account setup, pricing management, and maintaining customer profiles, supporting special pricing, contracts, and specific requirements.
• Production & Logistics Coordination: Collaborate closely with the Master Scheduler, Quality, and Shipping departments to align production schedules, release production orders, coordinate shipping with carriers (e.g., JB Hunt), and track shipments for on-time delivery.
• Cross-Functional Collaboration: Serve as the primary communication link between sales, production, quality, and logistics teams to efficiently resolve order issues, discrepancies, or customer concerns.

Conocimientos

Customer service

Order management

Communication

Organization

ERP software

MS Office

Educación

Associate degree

Herramientas

ERP software

Microsoft Office

Descripción del empleo

• Base Pay $18.00 - $19.00 / Hour
• Required Degree 2 Year Degree
• Manage Others No

Contact information

• Name Angelica Maria Echeverry Chavez
• Phone [phone] Ext 1231

About Us

Steves & Sons, a proud 160-year-old family-owned door manufacturer, is a leader in the millwork industry, dedicated to craftsmanship and quality. We are seeking a diligent and customer-focused individual to join our team in Lebanon, TN, and act as the crucial link between our customers, sales team, production, and logistics.

Job Summary

We are seeking a proactive Customer Service Representative to expertly manage the full customer order cycle, from initial quotation through to final delivery. This vital on-site role requires strong organizational skills and attention to detail to ensure seamless communication and efficient order fulfillment, upholding Steves & Sons' commitment to exceptional customer service and timely delivery.

Key Responsibilities

• Work schedule: Monday through Friday, 10:00 a.m. to 7:00 p.m.
• Order Management: Accurately process and enter customer orders into our management system, review details (pricing, quantities, specs), and provide timely confirmations and updates.
• Customer Communication: Respond promptly and professionally to all customer inquiries, emails, and quote requests, building strong relationships through consistent, clear communication.
• Sales Support: Assist sales managers with account setup, pricing management, and maintaining customer profiles, supporting special pricing, contracts, and specific requirements.
• Production & Logistics Coordination: Collaborate closely with the Master Scheduler, Quality, and Shipping departments to align production schedules, release production orders, coordinate shipping with carriers (e.g., JB Hunt), and track shipments for on-time delivery.
• Cross-Functional Collaboration: Serve as the primary communication link between sales, production, quality, and logistics teams to efficiently resolve order issues, discrepancies, or customer concerns.

Qualifications/Requirements

• Proven experience in customer service, order management, or a similar role within a manufacturing or distribution environment is preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and interpersonal skills, with a professional phone and email manner.
• Ability to coordinate multiple departments and prioritize tasks in a fast-paced environment.
• Proficiency with order management systems, ERP software, and Microsoft Office Suite.
• A collaborative approach to problem-solving and a commitment to meeting customer expectations.

What We Offer

• An opportunity to be a key player in a respected, long-standing family-owned company.
• A collaborative and customer-centric work environment.
• Professional growth and development opportunities.
• Competitive compensation and benefits package.
• Year-End Bonuses
• 401(k) with employer match
• Paid Time Off (PTO)