On-Site Logistics CSR — Customer Care & Coordination

Road & Rail Services, Inc.; Nashville (TN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 
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Paid vacation and holidays

Company-paid life insurance

Annual safety boot allowance

PPE provided when required

Training and professional development

Advancement opportunities

Veteran-friendly workplace

Safety-focused culture

Job summary

Road & Rail Services is hiring a Logistics Customer Service Representative to support our Nashville operation. The role focuses on coordinating daily transportation activities, serving as a key contact for customers, drivers, and internal teams, and maintaining accurate documentation.

The ideal candidate will have strong customer service skills, proficiency in MS Office, and the ability to manage multiple tasks in a busy logistics environment.

Qualifications

• Strong customer service and interpersonal communication skills.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Ability to accurately enter information and maintain organized records.
• Strong attention to detail and ability to identify documentation errors.
• Ability to manage multiple tasks in a fast-paced office environment.
• Good problem-solving skills and the ability to work independently.
• Professional telephone and email communication skills.
• Dependable attendance and punctuality.
• Willingness to learn transportation processes and company operating systems.

Responsibilities

• Coordinate daily transportation activities while providing professional customer service.
• Serve as a primary point of contact for customers, drivers, carriers, and internal operations personnel.
• Answer incoming calls, respond to emails, and provide accurate shipment information.
• Assist customers with questions regarding deliveries, scheduling, and shipment status.
• Communicate shipment delays, scheduling changes, and other operational updates.
• Resolve routine customer concerns and escalate more complex issues when necessary.
• Maintain positive working relationships with customers and transportation partners.
• Schedule and coordinate incoming and outgoing truck appointments.
• Monitor daily shipment activity and communicate with operations regarding transportation needs.
• Prepare, review, and organize bills of lading, shipping documents, and delivery paperwork.
• Enter shipment details, customer information, and operational updates into company systems.
• Verify documentation for accuracy and correct discrepancies when identified.
• Maintain organized electronic and physical records.
• Assist with daily reports, shipment tracking, and inventory-related documentation.
• Work with drivers and operations employees to resolve scheduling or paperwork issues.
• Support additional administrative and customer service responsibilities as assigned.

Skills

Strong customer service

Interpersonal communication

Multitasking

Attention to detail

Problem-solving

Independent work

Phone & email communication

Tools

Microsoft Office

Job description

Road & Rail Services is hiring a Logistics Customer Service Representative to support our Nashville operation. The role focuses on coordinating daily transportation activities, serving as a key contact for customers, drivers, and internal teams, and maintaining accurate documentation.

The ideal candidate will have strong customer service skills, proficiency in MS Office, and the ability to manage multiple tasks in a busy logistics environment.