Customer Service & Order Liaison Specialist

Western Wire; Fenton (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

Western Wire is seeking a customer service administrator to promptly respond to quote requests with accurate quotations, enter and maintain customer orders, and verify part number revisions in our system.

You will monitor open order reports, coordinate with production and purchasing on order status, answer calls professionally, and act as a liaison between production and customer service, contributing to our vision and values.

Qualifications

• Excellent written and verbal Communication skills.
• Knowledge of Microsoft Office and strong computer skills.
• Ability to operate all customer service-related systems and software programs effectively.
• Must be an analytical thinker with problem solving skills.
• Highly organized and detail oriented.
• Able to effectively facilitate meetings and provide procedural training.
• Have good temperament to handle both customer / internal issues, disputes and emergencies.
• Fluent typist.

Responsibilities

• Promptly respond to customer quote requests with accurate quotations, noting any applicable exceptions.
• Enter and maintain customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.
• Keep track of open order reports and check with production and purchasing on status of open orders.
• Professionally answer incoming calls.
• Be a liaison between production and customer service.
• Any other duties needed to help drive our vision and abide by our organization’s values.

Skills

Communication

MS Office

CRM software

Analytical thinking

Problem solving

Detail oriented

Meeting facilitation

Training

Calm under pressure

Typing

Education

High School or better

Tools

Microsoft Office

CRM software

Job description

Western Wire is seeking a customer service administrator to promptly respond to quote requests with accurate quotations, enter and maintain customer orders, and verify part number revisions in our system.

You will monitor open order reports, coordinate with production and purchasing on order status, answer calls professionally, and act as a liaison between production and customer service, contributing to our vision and values.