Customer Service & Order Integrity Specialist

H. T. PROF Group; Omaha, Northern (NE, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

H. T. PROF Group is seeking an entry-level Customer Service Representative to support customers and outside sales with order entry and contract review. You will ensure accuracy, respond promptly, and adhere to company processes to meet customer requirements.

The role emphasizes efficient communication, teamwork, and timely processing of orders while maintaining high attention to detail and data integrity.

Qualifications

• Typing speed of at least 50 WPM with high accuracy.
• Proficient use of Office 365 and Windows XP.
• Good communication and critical thinking skills.
• High degree of diligence.
• Ability to work quickly under interruptions and time pressure.
• Strong organizational skills.

Responsibilities

• Confirm receipt of orders received via e-mail.
• Review and enter e-mail orders for accuracy and completeness.
• Update Navpoint with ship-to addresses, contacts, and prospects.
• Communicate discrepancies or changes to customers.
• Collaborate with outside sales and internal teams to meet requirements.
• Enter customer concerns or complaints.
• Participate in the Operator ACD Phone line.
• Assist in other projects as assigned.

Skills

Typing 50 WPM

Office 365

Strong communication

Critical thinking

Diligence

Fast-paced work

Organizational skills

Tools

Windows XP

Microsoft Office

Job description

H. T. PROF Group is seeking an entry-level Customer Service Representative to support customers and outside sales with order entry and contract review. You will ensure accuracy, respond promptly, and adhere to company processes to meet customer requirements.

The role emphasizes efficient communication, teamwork, and timely processing of orders while maintaining high attention to detail and data integrity.