Customer Service Associate

McCloskey Partners, LLC; Telford (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to ensure seamless order processing and customer satisfaction. In this role, you will be responsible for managing customer orders from entry to delivery, requiring excellent communication and organizational skills. You will proactively engage with clients and internal teams, ensuring that all inquiries are addressed promptly and accurately. This position offers the chance to build strong relationships with customers and contribute to their loyalty and retention. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you.

Qualifications

• 3+ years of B2B customer service experience required.
• Strong organizational and data entry skills are essential.

Responsibilities

• Provide exceptional customer service and resolve inquiries.
• Accurately enter and monitor customer orders for timely delivery.

Skills

B2B customer service

Data entry

Organizational skills

Time management

Attention to detail

Written communication

Verbal communication

Multi-tasking

Professional demeanor

Customer relationship management

Tools

Microsoft Office

QuickBooks

Job description

Customer Service Assistant

Position Summary: The Customer Service Assistant is responsible for processing customer orders from entry through to on-time delivery at the desired destination. The role requires timely and accurate data entry, proactive communication, and excellent customer service skills. Strong attention to detail and the ability to communicate clearly with internal teams and clients are essential.

Principal Duties and Responsibilities:

• Provide world-class customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Accurately enter customer orders and maintain data integrity throughout the process.
• Monitor and expedite orders to meet delivery expectations.
• Proactively communicate order status to customers and internal stakeholders.
• Inform the International Sales Account Manager of any issues with orders or customer projects.
• Promptly respond to customer emails, calls, and messages to ensure timely resolution.
• Process order changes and updates in a timely and accurate manner.
• Build and maintain strong relationships with customers to enhance loyalty and retention.
• Collaborate with internal departments to resolve complex customer issues.
• Meet or exceed customer service targets and performance metrics.

Skills and Experience:

• Minimum 3 years of experience in B2B customer service.
• Strong organizational, data entry, and time management skills.
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Positive, professional demeanor with a team-oriented attitude.
• Experience with Microsoft Office is required; QuickBooks experience is preferred.
• Previous experience managing customer relationships is a plus.