Customer Service Representative- Washington, PA

Diesel Direct; Washington (Washington County); On-site; USD 28,000 - 29,000; Full time

Job summary

Diesel Direct is seeking a Customer Service Representative in Washington, PA to manage frontline customer experiences, answer inquiries, process orders, and support billing. You will collaborate with the sales team to meet deadlines and ensure accurate information.

Requirements include at least 2 years in customer service, an associate degree or equivalent experience, and proficiency in Excel, Word, Outlook, Epicor P21, and CRM.

Qualifications

• Minimum 2 years of experience in a customer service environment.
• Associate degree or related work experience.

Responsibilities

• Manage incoming calls, walk-ins, and front desk operations.
• Resolve questions on pricing, billing, and product availability.
• Process orders and document deliveries for billing.

Skills

Communication skills

Organization

Multitasking

Customer service

Education

Associate degree

Tools

Epicor P21

Excel

Word

Outlook

CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative- Washington, PA

Full Time DDMA - Washington, Washington, PA, US

10 days ago Requisition ID: 2000

Salary Range: $20.00 To $21.00 Hourly

CUSTOMER SERVICE REPRESENTATIVE

Position Summary:

The Customer Service Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. CSR will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. CSR contributes to being a part if a positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations.

Customer Service Department:

• Manage incoming calls, customer walk-ins, and the dynamics of the Diesel Direct front desk.
• Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing.
• Provide immediate response to customer related inquiries.
• Provide reports and other related sales support as required.
• Scanning of daily deliveries to “Billing” for processing
• Maintain hard copy file of all completed deliveries
• Responsible for ordering and maintaining office supplies.
• Ensure quotes and orders are input in a timely manner; meeting deadlines from sales team and customers.
• Check availability on products in stock and when not in stock, communicate with customer on estimated time of arrival time.
• Comply with all company initiatives and policies.
• Perform other related duties as may be assigned from time to time.

Requirements:

• Minimum 2 years’ experience within a customer service environment
• Associate degree or related work experience.
• Computer operating skills in Excel, Word, Outlook, Epicor P21, and our corporate CRM.
• Solid organizational and ability to multi-task and to do so with a calm and professional manner.
• Excellent verbal and written communication skills.
• Ability to establish relationships and build credibility with customers.