Customer Service Representative- Washington, PA

Diesel Direct Inc; Washington (Washington County); On-site; USD 28,000 - 29,000; Full time

Job summary

Diesel Direct Inc is seeking a Customer Service Representative in Washington, PA to own the customer experience and handle order entry and billing. You will respond to inquiries, maintain front desk operations, and provide sales support to the team.

The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced setting. A minimum of 2 years in customer service and an Associate degree are preferred.

Qualifications

• Minimum 2 years’ experience within a customer service environment.
• Associate degree or related work experience.
• Proficient in Excel, Word, Outlook, Epicor P21, and a corporate CRM.
• Excellent verbal and written communication skills.
• Ability to establish relationships and build credibility with customers.

Responsibilities

• Manage incoming calls, front desk and customer walk-ins.
• Provide information on product, order status, and billing inquiries.
• Enter orders accurately and assist with related sales support.
• Prepare reports and maintain documentation for deliveries and billing.
• Ensure quotes and orders are input promptly to meet deadlines.

Skills

Customer service

Verbal communication

Written communication

Organization

multitasking

Education

Associate degree

Tools

Excel

Word

Outlook

Epicor P21

CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative- Washington, PA

Full Time DDMA - Washington, Washington, PA, US

Salary Range: $20.00 To $21.00 Hourly

CUSTOMER SERVICE REPRESENTATIVE

Position Summary:

The Customer Service Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. CSR will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. CSR contributes to being a part if a positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations.

Customer Service Department:

• Manage incoming calls, customer walk-ins, and the dynamics of the Diesel Direct front desk.
• Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing.
• Provide immediate response to customer related inquiries.
• Provide reports and other related sales support as required.
• Scanning of daily deliveries to “Billing” for processing
• Maintain hard copy file of all completed deliveries
• Responsible for ordering and maintaining office supplies.
• Ensure quotes and orders are input in a timely manner; meeting deadlines from sales team and customers.
• Check availability on products in stock and when not in stock, communicate with customer on estimated time of arrival time.
• Comply with all company initiatives and policies.
• Perform other related duties as may be assigned from time to time.

Requirements:

• Minimum 2 years’ experience within a customer service environment
• Associate degree or related work experience.
• Computer operating skills in Excel, Word, Outlook, Epicor P21, and our corporate CRM.
• Solid organizational and ability to multi-task and to do so with a calm and professional manner.
• Excellent verbal and written communication skills.
• Ability to establish relationships and build credibility with customers.