Customer Service & Order Fulfillment Specialist

DSV Air & Sea Inc.; Port Reading (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

DSV - Global Transport and Logistics in Port Reading, NJ is seeking a Customer Service Representative to deliver exceptional service, input orders, and support shipping operations.

The role requires at least 1 year in customer service, a high school diploma or GED, and ability to work in a warehouse environment with varying temperatures. We offer comprehensive benefits and a base pay around $22 per hour.

Qualifications

• Must have a high school diploma or GED.
• 1 year experience in Customer Service-related capacity.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Responsibilities

• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders
• Checking all orders for special requests
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.
• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operates various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquires.
• Direct visitors to appropriate department.
• Assist drivers at check in window various times throughout the day.
• CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
• Work overtime as dictated by business whether mandatory or voluntary.

Skills

MS Office Applications

WMS functions

English (reading, writing, verbal)

Business writing proficiency

Education

High school diploma or GED

Job description

DSV - Global Transport and Logistics in Port Reading, NJ is seeking a Customer Service Representative to deliver exceptional service, input orders, and support shipping operations.

The role requires at least 1 year in customer service, a high school diploma or GED, and ability to work in a warehouse environment with varying temperatures. We offer comprehensive benefits and a base pay around $22 per hour.