Customer Service & Order Fulfillment Specialist

Parker Hannifin Corporation; Idle Hour (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Parker Hannifin Corporation in Idle Hour, Kentucky seeks a Customer Service Representative to deliver stellar support to premier customers by handling online requests and coordinating with sites and plants.

Responsibilities include entering orders, verifying data, responding quickly to inquiries, expediting between customers and production, and communicating changes to internal departments.

Qualifications

• Minimum 2 years customer service/account management experience.
• High School Diploma or GED required.
• Must be able to pass a 5-panel drug screen & background check.

Responsibilities

• Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains files for this paperwork.
• Quickly and accurately responds to customer requests.
• Acts as a liaison and expedites process between customer and production.
• Handles cancellations or changes in sales orders internally or externally and communicates the changes to the related internal departments or the customer.
• Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a time frame that is attainable while following the guidelines of the on-time delivery program.
• Participates in training sessions, meetings, skill building and professional development classes.
• Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations.
• Responsible for seeing the direction and oversight of assigned customer accounts carried out.
• Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope.
• Works with Accounting to research credits and debits and creates quotes for Value-Add services.

Skills

Customer service

Account management

Education

High School Diploma or GED

Job description

Parker Hannifin Corporation in Idle Hour, Kentucky seeks a Customer Service Representative to deliver stellar support to premier customers by handling online requests and coordinating with sites and plants.

Responsibilities include entering orders, verifying data, responding quickly to inquiries, expediting between customers and production, and communicating changes to internal departments.