Customer Service Rep

Parker Hannifin; Lexington (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Parker Hannifin is seeking a Customer Service Representative to deliver stellar service to our premier customers by handling online requests, coordinating with sites and plants, and guiding orders through day-to-day challenges.

You will enter orders, respond quickly to inquiries, liaise with production, manage changes, and support on-time delivery through cross-functional collaboration, with emphasis on accuracy and customer satisfaction.

Qualifications

• Min. 2 years customer service/account management experience.
• Ability to handle multiple tasks with accuracy and speed.
• Strong communication and problem solving skills.

Responsibilities

• Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains files for this paperwork.
• Responds quickly and accurately to customer requests.
• Acts as liaison between customer and production to expedite processes.
• Handles cancellations or changes in sales orders and communicates updates to internal teams or customers.
• Maintains liaison with Manufacturing to ensure attainable delivery dates within the on-time delivery program.

Skills

Customer service

Account management

Education

High School Diploma or GED

Tools

Order entry system

Job description

Position Summary

The Customer Service Representative The role of the Customer Service Rep is to provide stellar customer service to Parker Hannifin's premier customers through online requests, working with the sites/plants, and dealing with the day-to-day challenges and setting ourselves up for success.

Responsibilities

• Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains files for this paperwork.


• Quickly and accurately responds to customer requests.


• Acts as a liaison and expedites process between customer and production.


• Handles cancellations or changes in sales orders internally or externally and communicates the changes to the related internal departments or the customer.


• Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a time frame that is attainable while following the guidelines of the on-time delivery program.


• Participates in training sessions, meetings, skill building and professional development classes.


• Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations.


• Responsible for seeing the direction and oversight of assigned customer accounts carried out.


• Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope.


• Works with Accounting to research credits and debits and creates quotes for Value-Add services.

Qualifications

• Min. 2 years customer service/account management experience.


• High School Diploma or GED required.


• Must be able to pass a 5-panel drug screen & background check.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affir... Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission