Customer Service & Order Fulfillment Pro

Motion Industries (MOT); Riverside (CA); On-site; USD 27,400 - 34,274; Full time

Job summary

Motion Industries in Riverside, CA is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls, quotes, and order entry. You will negotiate pricing within parameters, place orders up to $5,000 per line and $10,000 per purchase order, and coordinate with Account Representatives to ensure customer satisfaction.

A high school diploma or GED and 0–3 years’ experience are typical; strong communication and computer skills are required.

Qualifications

• Typical requires a high school diploma or GED and 0–3 years of related experience.
• Reliability, organization and attention to detail are required.
• Strong written, verbal and listening communication skills are essential.
• Ability to multi-task and manage time effectively is required.
• Moderate computer skills and familiarity with business systems are preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (in-counter sales).
• Influences gross profit by negotiating sale and purchase prices within parameters.
• Maintains inventory levels by sourcing products from branch, distribution center, or supplier inventories.
• Determines most cost-effective shipping method and expedites backorders; may handle returns.

Skills

Attention to detail

Customer service

Strong communication

Multi-tasking

Time management

Education

High school diploma or GED

Job description

Motion Industries in Riverside, CA is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls, quotes, and order entry. You will negotiate pricing within parameters, place orders up to $5,000 per line and $10,000 per purchase order, and coordinate with Account Representatives to ensure customer satisfaction.

A high school diploma or GED and 0–3 years’ experience are typical; strong communication and computer skills are required.