Customer Service & Order Specialist (Seafood Distribution)

J-J-Mcdonnell-; Elkridge (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance (short/long-term)

Job summary

J.J. McDonnell in Elkridge, Maryland is seeking a Customer Service Representative to deliver exceptional service to Foodservice and National Retail customers through accurate order processing, product allocation, and proactive communication.

The role blends customer service, sales support, and data entry to ensure efficient operations and customer satisfaction. Proficiency in SeaSoft ERP, Cut & Dry, and Microsoft Office, plus the ability to manage multiple priorities in a fast-paced environment,

Qualifications

• 3–5 years of experience in customer service or order fulfillment.
• ERP experience (SeaSoft preferred).
• Working knowledge of Microsoft Office (Excel, Word, Outlook).
• Bilingual in English/Spanish a plus.
• High data-entry accuracy and attention to detail.

Responsibilities

• Handle inbound/outbound calls, emails, and walk-in customer interactions.
• Enter and verify orders in SeaSoft and other ERP systems.
• Maintain accurate customer records and pricing details.
• Coordinate with transportation, warehouse, and operations to ensure timely deliveries.
• Process orders from entry to delivery with accuracy and timeliness.

Skills

SeaSoft ERP

MS Office

Customer service

Bilingual English/Spanish

Data entry accuracy

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

SeaSoft

Cut & Dry

CRM/ERP systems

Job description

J.J. McDonnell in Elkridge, Maryland is seeking a Customer Service Representative to deliver exceptional service to Foodservice and National Retail customers through accurate order processing, product allocation, and proactive communication.

The role blends customer service, sales support, and data entry to ensure efficient operations and customer satisfaction. Proficiency in SeaSoft ERP, Cut & Dry, and Microsoft Office, plus the ability to manage multiple priorities in a fast-paced environment,