Customer Service/Order Entry Representative

Mykelly; Covina (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mykelly is seeking an energetic, professional office representative to provide customer service and order entry for legal document and litigation support services in workers’ compensation and legal claims. You will communicate with clients and records custodians, manage orders, and help ensure accurate service from request to completion.

The ideal candidate is adaptable, upbeat, and quick to learn, comfortable with modern office technology, and able to handle multiple tasks in a fast-paced

Qualifications

• Experience in at least one of: a law firm, an audit company, third-party claims adjusting, or third-party risk management.
• Excellent written and verbal communication skills.
• Professional phone etiquette and strong attention to detail.

Responsibilities

• Process orders and manage customer accounts.
• Provide customer support and communicate with clients and records custodians.
• Develop product knowledge to respond to questions and support client needs.
• Answer inbound calls and make outbound calls.
• Verify data and maintain accurate records.
• Follow up with clients, custodians, and team members.
• Route work and complete research assignments.
• Create, save, and mail letters.
• Prepare and handle reports.
• Update orders with clear, detailed notes.
• Collaborate with the team and manage projects and tasks through completion.
• Perform work carefully and accurately while meeting deadlines.

Skills

Communication skills

Phone etiquette

Attention to detail

Self-motivation & organization

Adaptability & multitasking

Typing speed 35 wpm

Job description

Enjoy helping people, keeping details organized, and making sure work gets done accurately? Join our team as a provider of legal document and litigation support services for workers’ compensation and legal claims. In this role, you’ll communicate with clients and records custodians, manage orders, and help deliver high-quality service from request to completion.

This position is a great fit for an upbeat, dependable professional who learns quickly, adapts to changing priorities, and is comfortable using modern office technology.

Job Details

Pay: $21.00 per hour
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Position Summary

We are seeking an energetic, positive, and professional office representative with strong communication skills. The ideal candidate is adaptable, enthusiastic, comfortable using modern office technology, quick to learn, and able to manage multiple tasks in a fast-paced environment. The Customer Service/Order Entry Representative helps ensure clients receive excellent service and high-quality products while building and maintaining strong professional relationships.

Key Responsibilities

• Process orders and manage customer accounts.


• Provide customer support and communicate with clients and records custodians.


• Develop product knowledge to respond to questions and support client needs.


• Answer inbound calls and make outbound calls.


• Verify data and maintain accurate records.


• Follow up with clients, custodians, and team members.


• Route work and complete research assignments.


• Create, save, and mail letters.


• Prepare and handle reports.


• Update orders with clear, detailed notes.


• Collaborate with the team and manage projects and tasks through completion.


• Perform work carefully and accurately while meeting deadlines.

Required Qualifications

• Required: Previous experience in at least one of these settings: a law firm, an audit company, third-party claims adjusting, or third-party risk management.


• Effective written and verbal communication skills.


• Professional phone etiquette.


• Strong attention to detail.


• Self-motivated, dependable, and organized.


• Ability to adapt, learn quickly, and multitask in a fast-paced environment.


• Comfort using modern office technology.


• Typing speed and accuracy of at least 35 words per minute.