Customer Service/Order Entry Representative

Kelly Services; Covina (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Transit spending account

Paid sick leave

Job summary

Kelly Services is seeking a friendly and dependable Office Representative in Covina, CA, to provide customer service and order entry support. The role emphasizes clear communication with clients and records custodians, accurate data handling, and efficient task management in a fast-paced environment.

The ideal candidate is quick to learn, adaptable, and comfortable using modern office technology, with professional phone etiquette and a focus on delivering high-quality service from request to

Qualifications

• Previous experience in a law firm, an audit company, third-party claims adjusting, or third-party risk management.
• Strong written and verbal communication skills.
• Professional phone etiquette.
• Excellent attention to detail.
• Self-motivated, dependable, and organized.
• Able to adapt, learn quickly, and multitask in a fast-paced environment.
• Comfort using modern office technology.
• Typing speed of at least 35 words per minute.

Responsibilities

• Process orders and manage customer accounts.
• Provide customer support and communicate with clients and records custodians.
• Develop product knowledge to respond to questions and support client needs.
• Answer inbound calls and make outbound calls.
• Verify data and maintain accurate records.
• Follow up with clients, custodians, and team members.
• Route work and complete research assignments.
• Create, save, and mail letters.
• Prepare and handle reports.
• Update orders with detailed notes.
• Collaborate with the team and manage projects through completion.
• Perform work carefully and meet deadlines.

Skills

Customer service

Communication

Typing 35 wpm

Multitasking

Detail oriented

Organized

Phone etiquette

MS Office

Tools

MS Office

Job description

Enjoy helping people, keeping details organized, and making sure work gets done accurately? Join our team as a provider of legal document and litigation support services for workers’ compensation and legal claims. In this role, you’ll communicate with clients and records custodians, manage orders, and help deliver high-quality service from request to completion.

This position is a great fit for an upbeat, dependable professional who learns quickly, adapts to changing priorities, and is comfortable using modern office technology.

Job Details

Pay: $21.00 per hour

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Position Summary

We are seeking an energetic, positive, and professional office representative with strong communication skills. The ideal candidate is adaptable, enthusiastic, comfortable using modern office technology, quick to learn, and able to manage multiple tasks in a fast-paced environment.

The Customer Service/Order Entry Representative helps ensure clients receive excellent service and high-quality products while building and maintaining strong professional relationships.

Key Responsibilities

• Process orders and manage customer accounts.
• Provide customer support and communicate with clients and records custodians.
• Develop product knowledge to respond to questions and support client needs.
• Answer inbound calls and make outbound calls.
• Verify data and maintain accurate records.
• Follow up with clients, custodians, and team members.
• Route work and complete research assignments.
• Create, save, and mail letters.
• Prepare and handle reports.
• Update orders with clear, detailed notes.
• Collaborate with the team and manage projects and tasks through completion.
• Perform work carefully and accurately while meeting deadlines.

Required Qualifications

• Required: Previous experience in at least one of these settings: a law firm, an audit company, third-party claims adjusting, or third-party risk management.
• Effective written and verbal communication skills.
• Professional phone etiquette.
• Strong attention to detail.
• Self-motivated, dependable, and organized.
• Ability to adapt, learn quickly, and multitask in a fast-paced environment.
• Comfort using modern office technology.
• Typing speed and accuracy of at least 35 words per minute.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Aff…