Legal

Full Circle CX; United States; Remote; USD 28,000 - 39,000; Part time

Benefits offered by this job

BYOD

Quiet private workspace

Dual monitors

Job summary

Full Circle CX is seeking a detail-oriented Client Associate to join our operations team in a remote contract role. You will be the front line of communication for our clients, assisting with onboarding, client communications, and daily operational support as a liaison between internal teams and clients.

This remote position offers 20-40 hours per week, with emphasis on precise administration, timely responses, and strong written and verbal communication to ensure ongoing client satisfaction.

Qualifications

• Neutral English accent required.
• 1+ year of relevant customer service experience.
• Typing speed of at least 40 wpm.
• Passionate about customer service.
• Excellent communication and interpersonal skills; verbal and written.
• Ability to manage multiple accounts and priorities.
• Strong organizational and time-management abilities.
• Ability to sit for long periods and pass a background check.

Responsibilities

• Answer and direct phone calls; manage client inquiries professionally
• Schedule appointments, hearings, depositions, and meetings
• Maintain attorney calendars and court deadlines
• Organize and maintain case files
• Perform data entry and update case management systems
• Handle billing support, invoicing, and time tracking
• Coordinate e-filing with courts and government agencies
• Communicate with clients regarding case status and requests
• Prepare case summaries and chronology
• Assist attorneys with trial preparation and exhibits
• Manage subpoenas, service of process, and correspondence

Skills

Customer service

Communication

Time management

Multitasking

Typing speed 40 wpm

Organizational skills

Tools

Case management software

E-filing systems

CRM systems

Email management

Job description

This is a remote position.

Client Associate- Legal Location: Remote Employment Type: Contract 20- 40hrs per week Department: Operations Reports to: Department Leader

About Us At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone — we represent your brand, protect your time, and prioritize your clients.

Job Summary We are seeking a detail-oriented and personable Client Associate to join our team. This individual will be the front line of communication for our clients, ensuring their needs are met with excellence and efficiency. You will assist with onboarding, client communications, and daily operational support, acting as a key liaison between our internal teams and our clients.

Key Responsibilities

Administrative & Office Support

• Answer and direct phone calls; manage client inquiries professionally
• Schedule appointments, hearings, depositions, and meetings
• Maintain attorney calendars and court deadlines
• Organize and maintain physical and electronic case files
• Perform data entry and update case management systems
• Handle billing support, invoicing, and time tracking

Legal Document Preparation

• Draft, format, proofread, and file legal documents (pleadings, motions, briefs, contracts, correspondence)
• Prepare discovery documents and responses
• Assist with document review and organization for cases
• Ensure filings comply with court rules and formatting requirements
• Coordinate e-filing with courts and government agencies

Client Communication

• Communicate with clients regarding case status, document requests, and appointments
• Collect intake information and relevant documentation from clients
• Maintain confidentiality and comply with ethical standards
• Follow up with clients for missing information or signatures

Case & Litigation Support

• Assist attorneys with trial preparation and exhibits
• Manage subpoenas, service of process, and correspondence
• Track statutes of limitations and court deadlines
• Coordinate with courts, opposing counsel, and third parties
• Prepare case summaries and chronologies

Research & Compliance

• Conduct basic legal research (case law, statutes, regulations)
• Maintain compliance with firm procedures and court requirements
• Support due diligence and compliance documentation

Technology & Systems

• Use legal software (case management, document management, e-filing systems)
• Manage email correspondence and secure document sharing
• Maintain client databases and CRM systems

Requirements Qualifications

• Neutral English accent is required.
• 1+ years of relevant & customer service experience.
• Can type at least 40 wpm.
• Passionate about customer service.
• Excellent communication and interpersonal skills; verbal and written.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong organizational and time-management abilities.
• Ability to sit for long periods and pass a background check.

Benefits

This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.

Specific Requirements listed here:

• Quiet private workspace
• USB Headset with Noise Cancellation feature
• Dual monitors
• Working Webcam
• Microsoft Windows computer – NO MacBooks
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps