Medical Customer Support Representative

Kelly; Los Angeles (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Transit benefit

Holiday pay

Paid sick leave

Job summary

Kelly is seeking a Patient Access Liaison II in Los Angeles, CA. The role is largely phone-centric, guiding patients through scheduling, registration, and insurance inquiries while verifying eligibility and protecting privacy.

Ideal candidates have strong communication skills, healthcare exposure, and reliable attendance to thrive in a fast-paced environment. The position offers a comprehensive benefits package and competitive hourly pay.

Qualifications

• High school diploma or GED.
• At least two years of combined experience in call center, customer service, and/or healthcare settings.
• Strong verbal and written communication skills.
• Excellent interpersonal, active-listening, and customer service skills.
• Professional phone etiquette and the ability to speak clearly and confidently.
• Ability to multitask and stay organized in a fast-paced environment.
• Dependable attendance and a reliable work history.

Responsibilities

• Answer, screen, and route incoming and outgoing calls.
• Respond to patient inquiries by phone, email, text, and web-based communication systems.
• Schedule and confirm new and follow-up appointments.
• Register patients and verify insurance eligibility.
• Review insurance benefits and explain estimated patient financial responsibility.
• Enter and reconcile patient information accurately, maintaining data integrity.
• Route messages to providers and clinical staff through multiple communication platforms.
• Protect confidential information and follow applicable privacy requirements.
• Provide courteous, accurate, and professional service throughout each interaction.

Job description

Patient Access Liaison II

Location: Los Angeles, CA

Pay: $21.99 per hour

Schedule: Staggered shifts between 7:00 a.m. and 7:00 p.m.

About The Role

The Patient Access Liaison II is a key point of contact for patients seeking care at a large healthcare organization. This phone-focused role helps patients navigate appointment scheduling, registration, insurance questions, and other access needs. The ideal candidate is an attentive listener and clear communicator who can provide professional, compassionate service in a fast-paced environment.

Key responsibilities

• Answer, screen, and route incoming and outgoing calls.
• Respond to patient inquiries by phone, email, text, and web-based communication systems.
• Schedule and confirm new and follow-up appointments.
• Register patients and verify insurance eligibility.
• Review insurance benefits and explain estimated patient financial responsibility.
• Enter and reconcile patient information accurately, maintaining data integrity.
• Route messages to providers and clinical staff through multiple communication platforms.
• Protect confidential information and follow applicable privacy requirements.
• Provide courteous, accurate, and professional service throughout each interaction.

Minimum Qualifications

• High school diploma or GED.
• At least two years of combined experience in call center, customer service, and/or healthcare settings.
• Strong verbal and written communication skills.
• Excellent interpersonal, active-listening, and customer service skills.
• Professional phone etiquette and the ability to speak clearly and confidently.
• Ability to multitask and stay organized in a fast-paced environment.
• Dependable attendance and a reliable work history.

Preferred Qualifications

• Knowledge of HIPAA and patient privacy practices.
• Familiarity with health insurance plans and medical terminology.
• Experience with medical scheduling or practice management systems.
• Bilingual skills, especially Spanish, Chinese, or other languages.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.