Remote Spanish/English Support Rep

Kelly Services; Phoenix (AZ); Remote; USD 25,000 - 36,000; Full time

Job summary

Kelly Services is seeking a remote bilingual Tax Software Support Representative to help customers resolve technical issues from home. This role requires English/Spanish fluency and strong customer service skills.

This seasonal assignment runs about five months with potential extension, offering first-level software support, phone and email assistance, and careful ticket documentation while upholding professional service standards.

Qualifications

• Bilingual English/Spanish required.
• High School Diploma or GED required.
• Minimum 6 months of customer service, call center, help desk, or technical support experience.
• Minimum 6 months of computer troubleshooting experience.
• Strong verbal and written communication skills.
• Comfortable assisting customers over the phone.
• Basic computer and Microsoft Office skills.
• Ability to work in a fast-paced, team-oriented environment.
• Professional attitude and strong work ethic.

Responsibilities

• Provide first-level technical support for tax and accounting software products.
• Assist customers via phone and email.
• Troubleshoot software and system-related issues.
• Document customer interactions in a ticketing system.
• Escalate complex issues when needed.
• Maintain excellent customer service and professionalism.
• Collaborate with team members to resolve customer concerns.

Skills

Bilingual English/Spanish

Customer service

Technical support

Phone support

Microsoft Office

Education

High School Diploma or GED

Tools

Ticketing systems

SQL

CCH ProSystem fx

CCH Axcess Tax

Job description

Now Hiring: Remote Bilingual (English/Spanish) Tax Software Support Representatives

Looking for a remote opportunity where you can use your bilingual skills and help customers solve technical issues? Join a leading software company as a Bilingual Tax Software Support Representative and work from the comfort of your home.

Job Details

• Fully Remote

• Pay Rate: $22.00 per hour

• Start Date: November 16, 2026

• Seasonal Assignment: Approximately 5 months with potential for extension

What You'll Do

• Provide first-level technical support for tax and accounting software products

• Assist customers via phone and email

• Troubleshoot software and system-related issues

• Document customer interactions in a ticketing system

• Escalate complex issues when needed

• Maintain excellent customer service and professionalism

• Collaborate with team members to resolve customer concerns

Qualifications

• Bilingual in English and Spanish

• High School Diploma or GED required

• Minimum 6 months of customer service, call center, help desk, or technical support experience

• Minimum 6 months of computer troubleshooting experience

• Strong verbal and written communication skills

• Comfortable assisting customers over the phone

• Basic computer and Microsoft Office skills

• Ability to work in a fast-paced, team-oriented environment

• Professional attitude and strong work ethic

Preferred Experience

• Ticketing or support desk systems

• Software support experience

• SQL knowledge

• CCH ProSystem fx or CCH Axcess Tax experience

Schedule

• Paid Training: Monday-Friday, 9:00 AM - 6:00 PM ET for 3 weeks

• After Training: 8-hour shifts between 10:00 AM - 7:00 PM ET

• Weekend availability required during peak season (January-March)

Home Office & Equipment Requirements

• Candidates must provide and use their own laptop or desktop computer for this position.

• The computer must meet all required system specifications, including Windows 11 (Version 24H2) .

• Candidates must have a reliable high-speed internet connection with a wired Ethernet connection .

• A cell phone is required for multi-factor authentication.

• A headset is required for customer calls.

• Minimum 4 GB RAM and 64 GB storage

• MacBooks and Chromebooks are not compatible with the required software and cannot be used.

Additional Requirements

• Must pass employment, education, and reference background checks

• Ability to meet attendance and performance expectations

• Strong customer service mindset and attention to detail

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life - just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Aff