Eye Care Service & Parts Coordinator

Luxottica; Frankfort (IL); On-site; USD 26,174 - 33,062; Full time

Job summary

EssilorLuxottica in the United States is seeking a Service Coordinator – Service & Parts to manage end-to-end service work orders for field and depot teams. You will coordinate scheduling, assignments, and communications with customers, sales, and service partners to ensure timely delivery, accurate parts fulfillment, and strong customer satisfaction.

The role requires strong organization, problem-solving, and proficiency with Microsoft Office and ERP/inventory systems.

Qualifications

• Strong organizational and administrative skills.
• Excellent attention to detail and accuracy in service documentation.
• Strong written and verbal communication with customers and internal teams.
• Proficiency in Microsoft Office and ERP/inventory systems.

Responsibilities

• Coordinate daily flow of service work orders for field and depot teams.
• Assign, prioritize, and track service activities and resources.
• Serve as primary contact for service-related inquiries.
• Monitor service progress to ensure customer satisfaction and accurate invoicing.
• Coordinate parts availability and data in ERP and service systems.

Skills

Organizational skills

Administrative skills

Attention to detail

Communication skills

Tools

ERP systems

Inventory management systems

Service management systems

Microsoft Office

Job description

EssilorLuxottica in the United States is seeking a Service Coordinator – Service & Parts to manage end-to-end service work orders for field and depot teams. You will coordinate scheduling, assignments, and communications with customers, sales, and service partners to ensure timely delivery, accurate parts fulfillment, and strong customer satisfaction.

The role requires strong organization, problem-solving, and proficiency with Microsoft Office and ERP/inventory systems.