Operations Coordinator

HC Forklift America Corp; East Brunswick Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

PTO and Paid Holidays

Employee Assistance Program (EAP)

Job summary

HC Forklift America Corp. seeks an organized Operations Coordinator for its East Brunswick, NJ branch. You will manage inventory, sales order processing, rental administration, and cross-functional support to ensure accurate records and efficient workflows.

Ideal candidates have strong data entry, communication, and organizational skills, with experience in ERP or CRM systems. This on-site role offers a collaborative environment with HQ and regional teams.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2-4+ years in operations, inventory, sales support, order processing, logistics, or related administrative role.
• Bilingual Mandarin and English written & verbal fluency.

Responsibilities

• Oversee daily inventory operations: receiving, picking, shipping, and outbound logistics.
• Coordinate with HQ and warehouse for timely equipment movement.
• Maintain accurate inventory records and conduct periodic counts.
• Enter and track sales orders, quotations, POs, and related docs.
• Support branch operations from sales to invoicing and recordkeeping.
• Collaborate with regional teams to ensure smooth processes.

Skills

Bilingual Mandarin & English

Excel proficiency

Data entry accuracy

Time management

Effective written & verbal comms

Independent with team

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

SAP S/4 HANA ERP

Salesforce CRM

Softbase Systems

Job description

Department: NJ Branch
Reports To: Branch Manager
Job Type: Full-Time | Onsite | Salaried Exempt
Location: East Brunswick, NJ 08816

Position Summary

We are seeking a highly organized, detail-oriented, and proactive Operations Coordinator to support daily business operations at our East Brunswick, NJ branch. This position plays a key role in coordinating inventory management, sales order processing, equipment rental administration, and general branch operations. The ideal candidate will possess strong organizational, analytical, and communication skills, with the ability to manage multiple priorities in a fast-paced environment. This individual will collaborate closely with sales, service, warehouse, and headquarters teams to ensure operational efficiency, accurate recordkeeping, and seamless business processes.

Key Responsibilities

Inventory Management

• Oversee daily inventory operations, including equipment receiving, picking, shipping, and outbound logistics.
• Coordinate with headquarters and warehouse personnel to ensure timely and accurate equipment movement.
• Maintain accurate inventory records, tracking on-hand, incoming, outgoing, and in-transit equipment.
• Conduct periodic physical inventory counts, investigate discrepancies, and reconcile inventory variances.
• Monitor inventory levels, identify slow-moving or excess stock, and communicate potential inventory risks to management.
• Ensure all inventory transactions, shipping records, and receiving documentation are accurate and properly maintained.
• Provide admin and operational support throughout sales orders, quotation prep through order fulfillment and invoicing.
• Prepare, review, and process sales quotations, purchase orders, and related sales documentation.
• Enter, update, track sales orders, equipment information, and invoice records within the business management system.
• Maintain accurate customer records, including contact information, account details, and project follow-up activities.
• Collaborate with sales team to monitor orders, documentation discrepancies, and resolve routine order-related inquiries.
• Ensure timely and accurate data entry to support efficient sales processes and customer satisfaction.

Rental Equipment & System Administration

• Maintain accurate records of rentals, including assets, location, ownership, rental terms, and equipment status.
• Track rental equipment movement, returns, and related transactions to ensure proper asset accountability.
• Update and maintain rental and after-sales information within the company's business management system.
• Coordinate with service personnel to maintain accurate equipment records, service, and customer follow-up information.
• Support customer accounts by ensuring equipment and service histories are current and properly documented.
• Verify data consistency and accuracy across rental, inventory, and after-sales system modules.

Branch Operations & Cross-Functional Support

• Serve as a central point of contact for day-to-day operational and administrative matters at the New Jersey branch.
• Facilitate communication and coordination among regional sales, service, warehouse, and headquarters teams.
• Collect, organize, and analyze operational data to prepare routine business reports and management updates.
• Identify workflow inefficiencies and support process improvements to enhance operational productivity.
• Assist implementation, adoption, and optimization of company procedures and business management systems
• Troubleshoot routine operational issues and coordinate with appropriate departments to ensure timely resolution.

Required Qualifications

• Associate degree or equivalent combination of education and relevant professional experience.
• 2-4+ years of experience in operations, inventory, sales support, order processing, logistics, or a related administrative role.
• Bilingual written & verbal fluency in both Mandarin and English
• Experience maintaining inventory records, processing transactions, and coordinating operational workflows.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Experience working with ERP, inventory management, CRM, or other business management systems.
• Strong attention to detail, with demonstrated accuracy in data entry, documentation, and recordkeeping.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Effective written and verbal communication skills, with the ability to collaborate across departments.
• Strong problem-solving abilities and a proactive approach to identifying and resolving operational issues.
• Ability to work independently while contributing effectively to a team-oriented environment.

Preferred Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field.
• Experience with SAP S/4 HANA ERP, Salesforce CRM, and Softbase Systems
• Previous experience in equipment distribution, industrial equipment, material handling, heavy equipment, or equipment rental operations.
• Salary Range: (Based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.