Customer Account Coordinator

PNY TECHNOLOGIES, INC.; Lake Parsippany (NJ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Job summary

PNY Technologies, Inc. is seeking a Customer Account Coordinator in Parsippany, NJ to manage day-to-day customer interactions, quotations, and order fulfillment. You will coordinate with internal teams to move orders from quotation through delivery and maintain accurate records.

The role emphasizes building customer relationships, organizing details, and solving issues in a fast-paced environment. Strong ERP and MS Office skills are essential.

Qualifications

• 2+ years of experience in customer service, order management, sales support, or related role.
• Experience using an ERP system such as Epicor, SAP, Oracle, NetSuite, Microsoft Dynamics, or a comparable platform.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Strong written and verbal communication skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines across cross-functional teams.

Responsibilities

• Prepare accurate, timely customer quotations by coordinating pricing, product availability, and lead times with internal teams.
• Maintain quotation records and follow up on outstanding quotes.
• Support sales and business development teams with customer requests and order-related inquiries.
• Build strong customer relationships through responsive service and proactive communication.
• Review and process customer purchase orders, confirming pricing, product configurations, delivery requirements, and terms.
• Enter orders accurately into the ERP system and send order acknowledgments.
• Maintain complete, accurate customer records and order documentation.
• Respond to questions about pricing, order status, shipments, and delivery schedules.
• Coordinate with operations, purchasing, production, assembly, testing, and logistics to fulfill orders.
• Monitor orders throughout production and delivery; identify delays or shortages and address them with internal teams.
• Communicate delivery commitments and changes to customers and internal stakeholders.
• Help prioritize urgent orders and escalate concerns when needed.
• Keep ERP and CRM records accurate and current.

Skills

Customer service

Order management

Sales support

Communication

Organizational skills

Education

Business / Operations / Supply Chain degree

Tools

Epicor ERP

SAP

Oracle ERP

NetSuite

Microsoft Dynamics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Account Coordinator

Intermediate New Jersey, Parsippany, NJ, US

30+ days ago Requisition ID: 1389

Salary Range: $55,000.00 To $65,000.00 Annually

About the Role

As a Customer Account Coordinator, you’ll be the primary day‑to‑day contact for customers, helping their orders move smoothly from quotation through delivery. You’ll prepare quotes, process purchase orders, maintain accurate records, and work closely with internal teams to keep customers informed and orders on track.

This role is a great fit for someone who enjoys building customer relationships, organizing details, and solving problems in a fast‑paced environment.

What You’ll Do

Customer Support & Quotations

Prepare accurate, timely customer quotations by coordinating pricing, product availability, and lead times with internal teams.

Maintain quotation records and follow up on outstanding quotes.

Support sales and business development teams with customer requests and order‑related inquiries.

Build strong customer relationships through responsive service and proactive communication.

Order Management

Review and process customer purchase orders, confirming pricing, product configurations, delivery requirements, and commercial terms.

Enter orders accurately into the ERP system and send order acknowledgments.

Maintain complete, accurate customer records and order documentation.

Respond to questions about pricing, order status, shipments, and delivery schedules.

Partner with operations, purchasing, production, assembly, testing, and logistics teams to coordinate order fulfillment.

Monitor orders throughout the production and delivery process.

Identify potential delays, material shortages, or scheduling conflicts and work with internal teams to address them.

Communicate delivery commitments and changes to customers and internal stakeholders.

Help prioritize and expedite urgent orders and elevate concerns when needed.

Reporting & Process Improvement

Keep ERP and CRM records accurate and current.

Support reporting on order fulfillment, customer service performance, and month‑end or quarterly activity.

Identify opportunities to improve order accuracy, efficiency, and the customer experience.

What You’ll Bring

At least 2 years of experience in customer service, order management, sales support, sales operations, account coordination, or a related role.

Experience using an ERP system, such as Epicor, SAP, Oracle, NetSuite, Microsoft Dynamics, or a comparable platform.

Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.

Strong written and verbal communication skills.

Excellent organizational skills and attention to detail.

Ability to manage multiple priorities, meet deadlines, and follow through on customer requests.

A customer‑focused approach and the ability to work effectively across teams.

Preferred Qualifications

Associate’s or bachelor’s degree in Business, Operations, Supply Chain, or a related field.

Experience in manufacturing, assembly, electronics, technology, or distribution.

Familiarity with order fulfillment, supply chain, and logistics processes.

Experience managing customer transactions and coordinating order requirements.

What Success Looks Like

You’ll help customers receive timely quotations, accurate orders, and clear updates throughout the fulfillment process. Success in this role means maintaining reliable records, addressing issues proactively, and working with internal teams to support on‑time delivery and strong customer relationships.

COMPENSATION

The base salary range for this position is $55,000.00 to $65,000.00; the exact salary depends on several factors such as experience, skills, education, and budget.

BENEFITS OVERVIEW

We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.