Customer Service & Order Coordinator

SGW Synthetic Grass Warehouse; Dallas (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401k

401k Matching

Job summary

SGW Synthetic Grass Warehouse in Dallas, TX is seeking a Customer Service Representative to provide essential administrative and customer service support, including order processing, inquiries, estimates, payments, and shipping coordination. This role collaborates with the on-site Sales Representative for larger accounts and maintains accurate order alignment.

The position emphasizes timely communication, product knowledge, and a proactive, professional attitude in a fast-paced environment.

Qualifications

• Pre-employment background check and drug screening required.
• Bilingual English/Spanish preferred but not required.
• Prior logistics experience a plus.
• Detail-oriented, professional attitude, and reliable.
• Proactive, self-motivated, and able to take initiative without requiring constant direction.
• Strong problem-solving skills with the ability to identify issues, determine appropriate resolutions, and follow through to completion.
• Strong time-management and organizational skills with the ability to prioritize responsibilities, meet deadlines, and manage multiple tasks.
• Demonstrated ability to follow through on commitments and ensure tasks and customer needs are completed in a timely manner.
• Ability to follow or provide verbal and written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Strong interpersonal skills to support customer service and effective communication with customers, sales representatives, and internal departments.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Intermediate computer operation skills.

Responsibilities

• Assist the on-site Sales Representative with larger customer accounts and provide ongoing support for account-related needs.
• Participate in Zoom calls and other virtual meetings with larger customer accounts alongside the Sales Representative as needed.
• Work closely with larger customer accounts to support ongoing communication, order coordination, follow-up, and customer service needs.
• Serve as a secondary point of contact for larger accounts and help maintain accurate and timely order alignment, including order status, product requirements, availability, shipping requirements, and customer timelines.
• Receives the public and answers questions in person, by email, and by telephone; responds to inquiries from employees and others and refers, when necessary, to the appropriate manager, co-worker, or department.
• Respond to customer inquiries regarding product specifications, features, pricing, and availability.
• Compose quotes, process orders, and create bills of lading and shipping labels.
• Assist customers in selecting appropriate products based on their needs.
• Resolve product-related concerns and escalat complex issues when necessary.
• Maintain up-to-date knowledge of company products and services.
• Follow all office safety policies and procedures.
• Process orders and receive payments.

Skills

Customer service

Bilingual (English/Spanish)

Sales support

Time management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SGW Synthetic Grass Warehouse in Dallas, TX is seeking a Customer Service Representative to provide essential administrative and customer service support, including order processing, inquiries, estimates, payments, and shipping coordination. This role collaborates with the on-site Sales Representative for larger accounts and maintains accurate order alignment.

The position emphasizes timely communication, product knowledge, and a proactive, professional attitude in a fast-paced environment.