Crop Protection Specialist - Customer Support & Order Ops

HGS; St. Louis (MO); On-site; USD 40,000 - 65,000; Full time

Job summary

HGS in United States is seeking a customer service-oriented professional to serve as the front-line contact, manage orders, and support field sales, dealers, and customers. The role emphasizes accurate billing, timely order processing, and meticulous transaction handling.

You will use Salesforce to create orders, check product availability, and resolve backorders while supporting Crop Protection operations and SAP transactions. Strong communication and problem-solving skills are essential.

Qualifications

• Experience working with agricultural products is preferred.
• Proven customer service skills and the ability to build rapport with customers.
• Excellent time management and problem-solving abilities are required.
• A positive attitude and high motivation are expected.
• Flexibility to adapt as priorities change is important.
• Bachelor’s degree is preferred but not required.

Responsibilities

• Serve as the front-line contact for questions & support while providing a positive customer experience
• Manage inbound 800# calls from Field Sales Representatives, Dealers and Customers and make outbound calls when needed
• Create new orders received via phone, email & Salesforce
• Execute and monitor transactions to enable correct delivery and receival of product, accurate billing, and monitor backorders
• Check availability and execute allocation requests, including product substitutions and cuts
• Provide transactional support with account reconciliation
• Initiate approval requests to overcome blocks (pricing, credit setup in system)
• Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Salesforce
• Responsible for achieving expertise in operational processes for Crop Protection
• Stimulate efficiency of order management, support Crop Protection standardization for SAP transactional and support processes
• Execute transactions associated with complaints and returns, including logging, investigating, and resolving requests in the system

Skills

Experience with Ag products

Customer service skills

Time management & problem-solving

Positive attitude

Motivated / self-motivated

Adaptability to changing priorities

Education

Bachelor’s Degree preferred

Tools

Salesforce

SAP

Job description

HGS in United States is seeking a customer service-oriented professional to serve as the front-line contact, manage orders, and support field sales, dealers, and customers. The role emphasizes accurate billing, timely order processing, and meticulous transaction handling.

You will use Salesforce to create orders, check product availability, and resolve backorders while supporting Crop Protection operations and SAP transactions. Strong communication and problem-solving skills are essential.