Onsite Customer Support Coordinator

Globalchannelmanagement; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in customer service in Dallas, Texas, is seeking a Customer Service Coordinator with over 2 years of experience in customer-facing roles. This position requires proficiency in computer systems and a positive, empathetic attitude when handling customer concerns. Responsibilities include answering phones, responding to emails, coordinating shipping, and performing other related duties. Familiarity with optical market products and experience with CRM/ERP systems like Great Plains or SAP is essential.

Qualifications

• 2+ years of experience in a customer-facing role (phone, email, or in person).
• Basic proficiency in computer systems and common office software.
• Familiarity with optical/ophthalmological market products/services.

Responsibilities

• Answer phones and respond to emails.
• Coordinate shipping and follow up on customer inquiries.
• Perform other assigned duties to support customer service operations.

Skills

Customer service skills

Empathy

Data entry

Communication

Tools

CRM systems

Great Plains

Zoho

SAP

Job description

A leading company in customer service in Dallas, Texas, is seeking a Customer Service Coordinator with over 2 years of experience in customer-facing roles. This position requires proficiency in computer systems and a positive, empathetic attitude when handling customer concerns. Responsibilities include answering phones, responding to emails, coordinating shipping, and performing other related duties. Familiarity with optical market products and experience with CRM/ERP systems like Great Plains or SAP is essential.