Customer Service & Order Coordinator

FORCE America Inc.; Columbus, Northern (OH, KY); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

ESOP

Health Insurance

Flexible Spending Accounts

HSA - Health Savings Account

Paid Time Off

Paid Holidays

Education Reimbursement Program

Vision Insurance

Accident/Critical Illness Insurance

Job summary

FORCE America Inc. in Columbus, OH is seeking a Customer Service Representative to support our company divisions by handling inquiries, quotes, pricing, order updates, payments, and coordination with sales teams.

This full-time role emphasizes accuracy, communication, and efficient service in an office environment. The position offers health insurance options, ESOP ownership, flexible spending accounts, HSA, paid time off, paid holidays, education reimbursement, and vision and accident/critical

Qualifications

• High School Diploma or GED required.
• 1–2 years of relevant work experience; customer-facing experience preferred.
• Basic analytical ability to understand pricing and cost.
• Strong communication skills, especially over the phone.
• Ability to prioritize and manage workload with a sense of urgency.

Responsibilities

• Provide customer support by responding to inquiries and requests for quotes.
• Answer questions on common product lines and provide order updates.
• Process payments and coordinate with Outside Sales and Distribution teams.
• Enter component and sub-assemblies for sales and quotes.
• Provide administrative support including email, fax and return authorizations.
• Maintain a minimum profit margin on orders and pricing inquiries.
• Assist inside sales and outside sales with research and pricing projects.
• Coordinate with Outside sales to address customer service needs.
• Perform other duties as assigned.

Skills

Communication skills

Mechanical aptitude

Detail oriented

Prioritization

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

FORCE America Inc. in Columbus, OH is seeking a Customer Service Representative to support our company divisions by handling inquiries, quotes, pricing, order updates, payments, and coordination with sales teams.

This full-time role emphasizes accuracy, communication, and efficient service in an office environment. The position offers health insurance options, ESOP ownership, flexible spending accounts, HSA, paid time off, paid holidays, education reimbursement, and vision and accident/critical