Customer Service Representative

FORCE America; Town of Brookfield (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) and matching

Health insurance (3 plans)

Paid time off

Referral program

Vision insurance

Education Reimbursement

Job summary

A leading supplier of motion and control systems is looking for a Customer Service Representative in Brookfield, WI. This onsite role involves responding to customer inquiries, providing updates on orders, and supporting sales teams. Candidates should have strong communication skills and experience with Microsoft applications. Competitive compensation and benefits are offered in a fun work environment.

Qualifications

• Experience with assembly or working with customers preferred.
• Strong sense of urgency and ability to prioritize.
• Experience with Microsoft applications including Outlook, Excel, and Word.

Responsibilities

• Provide pricing, availability, and updates on order status.
• Respond to customer inquiries regarding product lines and orders.
• Assist inside and outside sales teams with projects and pricing.

Skills

Strong communication skills

Detail oriented

Basic analytical ability

Strong mechanical aptitude

Education

High School Diploma or GED

Post-secondary degree or 2 years of relevant work experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

FORCE America, Inc. – one of the leading suppliers of motion and control systems in North America is looking to add a Customer Service Representative to our team. This position located 100% ONSITE at our Brookfield, WI location will provide customer support and supports our company divisions. They provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments and coordinating with Outside Sales and Distribution teams. The Customer Service Rep is a key role in our office.

Come join our 100% employee-owned company. Enjoy competitive wages and excellent benefits in a busy and fun work environment!

Responsibilities

• Partner with assigned customer base to provide pricing, availability, and updates on order status.
• Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability.
• Enter component and sub-assemblies for sales and quotes.
• Administrative support including correspondence of email, fax, and providing return authorizations.
• Maintain a minimum profit margin.
• Complete component pricing and availability inquiries.
• Assist inside sales and outside sales team for research work, small projects and pricing.
• Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED.
• Post-secondary degree or 2 years of relevant work experience.
• Experience with assembly or working with customers, preferred.
• Basic analytical ability to understand significance of pricing and cost.
• Strong mechanical aptitude preferred.
• Strong communication skills, written and verbal, most often over the phone.
• Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
• Detail oriented and the ability to exhibit patience.
• Experience with Microsoft applications to include Outlook, Excel, and Word.
• 100% Employee Owned - ESOP
• 401(k) and 401(k) matching
• Health insurance (3 medical plans to choose from)
• Paid time off
• Referral program
• Vision insurance
• Education Reimbursement
• And more!
• Truck Transportation