On-Site Customer Service & Order Coordinator

Green Bay Packaging Inc.; Pulaski (TN); Presencial; USD 41 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental insurance

Vision insurance

Prescription drug coverage

Wellness programs

STD

LTD

Life insurance

401(k) and pension

Resumo da oferta

Green Bay Packaging Inc. is seeking a Customer Service Representative (CSR) in Pulaski, TN for a full-time, on-site role.

The CSR will work closely with customers, Sales, Production, and internal teams to keep orders and commitments moving, while delivering excellent service and maintaining accurate records. A positive attitude, teamwork, and the ability to handle multiple tasks in a fast-paced environment are essential.

Qualificações

• High school diploma required.
• Minimum of one year of experience in a customer service environment.
• Strong customer focus and commitment to providing excellent service.
• Positive attitude with a professional, team-oriented approach.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively with customers, coworkers, and multiple departments.
• Self-motivated with the ability to work independently and take initiative.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office and previous data-entry experience.
• Manufacturing knowledge preferred
• Ability to prioritize and manage multiple responsibilities in a fast-paced, team-based environment.

Responsabilidades

• Develop professional relationships with customers and coworkers.
• Enter and verify quote and order information in ESP.
• Navigate customer portals, applications, and other procurement platforms.
• Maintain and verify customer pricing accuracy.
• Track orders to support accurate shipping dates.
• Process daily warehouse stock releases and maintain on-site and off-site warehouse inventory.
• Assist Accounting with billing issues.
• Maintain customer files, including quotes and purchase orders.
• Update quotes, production documents, orders, and related system information.
• Communicate with customers and internal departments by phone and electronically.
• Support the Quality Department with customer issues and complaint handling.

Conhecimentos

Customer service

Verbal communication

Written communication

Organizational skills

Time management

Interpersonal skills

Problem solving

Detail orientation

Team-oriented

Initiative

Microsoft Office

Data-entry

Formação académica

High school diploma

Ferramentas

ESP system

Descrição da oferta de emprego

Green Bay Packaging Inc. is seeking a Customer Service Representative (CSR) in Pulaski, TN for a full-time, on-site role.

The CSR will work closely with customers, Sales, Production, and internal teams to keep orders and commitments moving, while delivering excellent service and maintaining accurate records. A positive attitude, teamwork, and the ability to handle multiple tasks in a fast-paced environment are essential.