Customer Service & Order Analyst — Excel Expert

Paycom; Scotts Valley (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Digital Dynamics Inc. is hiring a Customer Service Representative to support responsiveness, order accuracy, and sales operations. You will be the primary contact for customer buyers, process orders and RMAs, and collaborate with Sales, Planning, Logistics, and Quality to ensure timely fulfillment.

Strong Excel and data-analysis skills are essential for dashboards and reporting. Applicants should have a minimum of three years in related roles, proficiency in ERP systems, and excellent

Qualifications

• 3+ years in customer service or order management.
• Advanced Excel skills including pivot tables, formulas, data analysis, and charts.
• Experience with order-management systems and customer-service workflows.
• Excellent written and verbal communication skills.
• Strong attention to detail and organization.
• Ability to adapt to changing priorities while maintaining accuracy.

Responsibilities

• Serve as the primary contact for customer buyers regarding product availability, order status, lead times, delivery schedules, and logistics.
• Process and track sales orders, purchase orders, RMAs, and delivery schedules using the company’s ERP system.
• Coordinate with Sales, Demand Planning, Logistics, and Quality to resolve customer issues and support timely order fulfillment.
• Proactively communicate delays, changes, and other important updates to customers in a clear and professional manner.
• Maintain accurate customer records, purchase orders, RMA requests, and inquiry documentation in designated systems and portals.
• Identify and escalate urgent customer or order issues and ensure timely follow-through.
• Use advanced Excel tools to manage and analyze customer data and create dashboards.
• Create and maintain reports, forecasting dashboards, and other customer-operations reporting tools.
• Analyze customer and order data to identify trends and recommend process improvements.

Skills

Customer service

Data analysis

Order management

Communication

Attention to detail

Multitasking

Education

High School Diploma

Associate degree preferred

Tools

SAP

Ariba

Syspro

ERP systems

CRM platforms

Job description

Digital Dynamics Inc. is hiring a Customer Service Representative to support responsiveness, order accuracy, and sales operations. You will be the primary contact for customer buyers, process orders and RMAs, and collaborate with Sales, Planning, Logistics, and Quality to ensure timely fulfillment.

Strong Excel and data-analysis skills are essential for dashboards and reporting. Applicants should have a minimum of three years in related roles, proficiency in ERP systems, and excellent