Customer Solutions Partner: Data-Driven & Cross-Functional

Paylocity; Wildwood Village (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

Paylocity in New Hampshire is seeking a Customer Solutions Specialist to blend relationship management with data-driven decision making in a fast-paced manufacturing environment. You will oversee customer orders, analyze demand and scheduling, resolve complex issues, and coordinate with supply chain, production, purchasing, and sales to meet service levels and drive operational efficiency.

Strong Excel skills, ERP/CRM experience, and the ability to turn data into actionable recommendations are

Qualifications

• Bachelor's degree in a related field preferred.
• 3-5 years of experience in customer service, customer success, account management, supply chain, operations, manufacturing support, or related analytical role.
• Experience working with data, reporting, forecasting, ERP systems, or business analytics tools is highly preferred.

Responsibilities

• Develop and maintain strong customer relationships through proactive communication and account management.
• Analyze customer demand patterns, forecasts, inventory positions, and order trends to support business decisions.
• Utilize Excel, ERP, and reporting tools to identify opportunities, mitigate risks, and improve customer outcomes.
• Serve as the primary point of contact for customer inquiries, order management, delivery performance, and issue resolution.
• Collaborate with supply chain, production, purchasing, and sales teams to balance customer requirements with operational capabilities.
• Coordinates with customers and internal departments to address service, quality, and delivery issues and ensure timely resolution.
• Support continuous improvement initiatives through process analysis and recommendations for increased efficiency and customer satisfaction.
• Leverage CRM, ERP, and reporting systems to maintain accurate customer records and performance metrics.
• Identify risks, anticipate customer needs, and recommend proactive solutions.
• Regularly and consistently at work on time
• Other duties as assigned

Skills

Relationship-building

Data-driven decisions

Customer-facing

Critical thinking

Excel proficiency

ERP experience

CRM experience

Trend analysis

Reporting tools

Education

Bachelor's degree in Business, Supply Chain, Operations Management, Data Analytics, or related field

Tools

Excel

ERP systems

CRM systems

BI tools

Job description

Paylocity in New Hampshire is seeking a Customer Solutions Specialist to blend relationship management with data-driven decision making in a fast-paced manufacturing environment. You will oversee customer orders, analyze demand and scheduling, resolve complex issues, and coordinate with supply chain, production, purchasing, and sales to meet service levels and drive operational efficiency.

Strong Excel skills, ERP/CRM experience, and the ability to turn data into actionable recommendations are