Customer Relations Analyst

Grabba-Leaf LLC; Pompano Beach (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Grabba-Leaf LLC is seeking a Customer Relations Analyst to organize and coordinate sales support activities, manage orders and inventory, and assist with reporting and communications. You will be a key contact for customers, helping ensure timely responses and seamless service throughout the sales cycle.

Responsibilities include processing orders, coordinating fulfillment, tracking performance metrics, and supporting promotions and presentations while maintaining accurate records.

Qualifications

• Associate's degree or higher in Business Administration, Sales, Marketing, Economics, or a related field preferred.
• 1+ years of experience in sales support, sales coordination, customer service, or an administrative role.

Responsibilities

• Assist the team with daily sales coordination and administrative tasks.
• Process customer orders accurately and coordinate order fulfillment from receipt through delivery.
• Prepare, maintain, and analyze sales reports, tracking sales performance and key metrics.
• Monitor inventory levels and work closely with warehouse teams to ensure product availability.
• Assist with logistics and shipping coordination, including tracking deliveries and resolving shipping issues.
• Communicate with customers and vendors via phone, email, and other communication channels.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Maintain accurate customer records, sales documentation, and order information in internal systems.
• Assist with preparing sales presentations, proposals, and other sales materials.
• Coordinate sales initiatives, promotions, and other sales support activities.
• Collaborate with sales and warehouse teams to ensure smooth order processing and customer satisfaction.
• Perform general administrative duties, including filing, scheduling meetings, and maintaining sales documentation.
• Assist with special projects and other duties as assigned.

Skills

Strong communication

Organizational skills

Customer service

Multitasking

Teamwork

Attention to detail

Independent work

Education

Associate's degree or higher in Business Administration, Sales, Marketing, Economics, or related field

Tools

QuickBooks

ERP software

CRM systems

Microsoft Office

Job description

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Overview

We are seeking an organized and detail-oriented Customer Relations Analyst to join our team and contribute to business growth. The role includes order processing and fulfillment, managing inventory, coordinating shipping and logistics, preparing sales reports, analyzing data, supporting sales initiatives, and providing administrative assistance. This role serves as a key point of contact for customer inquiries, ensuring timely communication and exceptional customer service while supporting the overall sales process.

Key Responsibilities

• Assist the team with daily sales coordination and administrative tasks.
• Process customer orders accurately and coordinate order fulfillment from receipt through delivery.
• Prepare, maintain, and analyze sales reports, tracking sales performance and key metrics.
• Monitor inventory levels and work closely with warehouse teams to ensure product availability.
• Assist with logistics and shipping coordination, including tracking deliveries and resolving shipping issues.
• Communicate with customers and vendors via phone, email, and other communication channels.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Maintain accurate customer records, sales documentation, and order information in internal systems.
• Assist with preparing sales presentations, proposals, and other sales materials.
• Coordinate sales initiatives, promotions, and other sales support activities.
• Collaborate with sales and warehouse teams to ensure smooth order processing and customer satisfaction.
• Perform general administrative duties, including filing, scheduling meetings, and maintaining sales documentation.
• Assist with special projects and other duties as assigned.

Qualifications

• Associate's degree or higher in Business Administration, Sales, Marketing, Economics, or a related field preferred.
• 1+ years of experience in sales support, sales coordination, customer service, or an administrative role.
• Strong communication, organizational, and customer service skills.
• Experience with QuickBooks or similar ERP/accounting software preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Strong attention to detail with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Previous experience in sales coordination, sales support, customer service, or an administrative role is preferred.
• Ability to work independently and collaboratively as part of a team.
• Proficient in the use of office equipment and standard office procedures.
• Experience with CRM systems is a plus.