Customer Service & Order Admin Associate (SAP)

Envista; California; On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Wellness resources

Retirement programs

Paid time off

Job summary

Envista is seeking a Customer Service and Order Administration role based in California. You will manage requests, process orders, handle invoicing, and coordinate with Sales, Warehouse, Logistics, and Finance to ensure timely deliveries.

In addition to order processing, you will assist in warehouse operations, stock validation, and customs-related logistics support, while upholding service levels and accuracy.

Qualifications

• Handle and follow up on requests, inquiries, and requirements from internal and external customers.
• Manage customer onboarding, updates, and maintenance within ERP systems (SAP).
• Coordinate information regarding customers, orders, and deliveries with Sales, Marketing, Warehouse, Logistics, and Finance.
• Process and track orders and sales orders within the relevant systems.
• Validate the correct application of authorized discounts, promotions, and commercial terms.
• Resolve issues, complaints, and requests related to orders, deliveries, and invoicing.
• Manage financial documentation such as invoices, credit notes, returns, and physical exchanges.
• Monitor compliance with established service levels and response times.

Responsibilities

• Assist with order picking and physical preparation for customers.
• Provide support for order delivery and dispatch in accordance with operating procedures.
• Participate in cycle counts to ensure physical stock accuracy.
• Assist with general physical inventories and material control activities.
• Collaborate on the physical validation of incoming and outgoing goods.
• Assist in managing customs seals required for logistics operations.
• Maintain order and document control regarding physical movement of goods.
• Collaborate with warehouse and logistics on operational activities to meet service objectives.

Skills

Customer service

Order administration

SAP

Interdepartmental coordination

Problem solving

Tools

SAP

Job description

Envista is seeking a Customer Service and Order Administration role based in California. You will manage requests, process orders, handle invoicing, and coordinate with Sales, Warehouse, Logistics, and Finance to ensure timely deliveries.

In addition to order processing, you will assist in warehouse operations, stock validation, and customs-related logistics support, while upholding service levels and accuracy.