Customer Service Operator — Flexible Shifts & Scheduling

CarMax; Naples (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday time

Job summary

CarMax in Naples, FL is seeking a Customer Operator to deliver exceptional customer service and support the Service Department. You will handle customer calls, schedule appointments, and ensure accurate information sharing to create a seamless service experience.

The role requires strong communication skills, empathy, and the ability to work in a fast-paced environment, including nights and weekends. CarMax emphasizes integrity and putting people first and offers comprehensive benefits.

Qualifications

• Strong interpersonal and communication skills.
• Exceptional telephone etiquette and active listening to build trust.
• Ability to execute standardized service processes and maintain high customer satisfaction.

Responsibilities

• Answer incoming service calls promptly and professionally with empathy.
• Assist Service Consultants and Customer Advisors for smooth experiences.
• Schedule service appointments and route calls with clear responses.
• Perform reminder calls for upcoming appointments and follow up on parts orders.
• Maintain records including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs for compliance.

Skills

Customer service

Active listening

Communication

Multitasking

Phone etiquette

Team collaboration

Job description

CarMax in Naples, FL is seeking a Customer Operator to deliver exceptional customer service and support the Service Department. You will handle customer calls, schedule appointments, and ensure accurate information sharing to create a seamless service experience.

The role requires strong communication skills, empathy, and the ability to work in a fast-paced environment, including nights and weekends. CarMax emphasizes integrity and putting people first and offers comprehensive benefits.