Customer Service Operator — Auto Service & Scheduling

CarMax Business Services; West Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Sick leave

Holiday pay

Floating holiday

Accommodation assistance

Job summary

CarMax in Jacksonville, FL is seeking a Customer Operator to deliver outstanding service and support the Service Department by assisting customers in person and by phone throughout the service or repair process.

This role thrives in a fast-paced, customer-focused environment and emphasizes integrity, teamwork, and putting people first, with opportunities to grow within a nationally recognized employer.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening.
• Ability to execute standardized service processes and maintain high customer satisfaction.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
• Ability to collaborate across departments in a high-energy, fast-paced environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
• Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Interpersonal skills

Telephone etiquette

Active listening

Service processes

Computer skills

Cross-functional collaboration

Multi-tasking in fast-paced env

Job description

CarMax in Jacksonville, FL is seeking a Customer Operator to deliver outstanding service and support the Service Department by assisting customers in person and by phone throughout the service or repair process.

This role thrives in a fast-paced, customer-focused environment and emphasizes integrity, teamwork, and putting people first, with opportunities to grow within a nationally recognized employer.