Customer Service & Operations Specialist

RoofConnect Logistics, Inc; Sheridan (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

RoofConnect Logistics, Inc. is seeking a Customer Service Generalist in Sheridan, AR to support the Customer Service Department with administrative, operational, and customer-facing tasks, including work order coordination, billing documentation, and timely contractor communications.

The role requires familiarity with Salesforce, IVR, and Microsoft Office; strong organizational, communication, and problem-solving skills; and the ability to work in a fast-paced team, maintain confidentiality, and

Qualifications

• High school diploma or equivalent.
• Two years of customer service or administrative experience.
• Must pass a criminal background check.

Responsibilities

• WORK ORDER COORDINATION: Manage incoming calls, update Salesforce and systems, coordinate technician check-in/out, and create work orders for dispatch.
• DOCUMENTATION AND BILLING: Retrieve work order reports, request invoices, upload documents with accurate billing details, and monitor aging invoices.
• CUSTOMER AND CONTRACTOR COMMUNICATION: Provide repair updates, share ETA and status details, and support customer satisfaction initiatives.
• TEAM SUPPORT: Assist with site surveys, RA work, and use third-party systems to update customers, submit proposals, and process invoices.
• CONTINUOUS IMPROVEMENT AND COLLABORATION: Align with CRS and team members to streamline processes and ensure accurate updates across systems.
• PERFORMS OTHER ESSENTIAL DUTIES AS ASSIGNED.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Problem solving

Team collaboration

Adaptability

Confidentiality

Documentation

Education

High school diploma or equivalent

Tools

Salesforce

IVR systems

Microsoft Office Suite

Job description

RoofConnect Logistics, Inc. is seeking a Customer Service Generalist in Sheridan, AR to support the Customer Service Department with administrative, operational, and customer-facing tasks, including work order coordination, billing documentation, and timely contractor communications.

The role requires familiarity with Salesforce, IVR, and Microsoft Office; strong organizational, communication, and problem-solving skills; and the ability to work in a fast-paced team, maintain confidentiality, and