Customer Fulfillment Specialist (ERP) – Roofing Solutions

Malarkey Roofing Products; Franklin (IN); Presencial; USD 34 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

401(k)

Employee stock purchase plan

Medical insurance

Dental insurance

Disability insurance

Life insurance

Well-being programs

FSAs

Vision insurance

Paid time off

Paid holidays

Parental leave

Resumo da oferta

Malarkey Roofing Products is seeking a Customer Service Representative to manage the order fulfillment process and field inquiries from customers, sales, and internal teams. The role emphasizes accuracy and on-time delivery, requiring a Bachelor's degree and five years in customer service/fulfillment.

This position is based at our Franklin, IN site. You will work closely with multiple internal groups to ensure customer satisfaction while adhering to safety and environmental policies.

Qualificações

• Five years’ experience in a customer service/fulfillment role.
• Bachelor's degree; Business or Supply Chain preferred.

Responsabilidades

• Create customer orders in ERP, confirm pricing, and track order status.
• Review inventory and production plans to determine product availability.
• Release orders for shipment by coordinating with shipping teams or carriers.
• Advise customers of order status at multiple stages, including special handling.
• Develop knowledge of roofing products to provide accurate information.
• Listen to customer needs and resolve issues with empathy and critical thinking.
• Promote safety and comply with health, safety, and environmental policies.

Conhecimentos

ERP knowledge

Customer service

Order fulfillment

Communication

Problem-solving

Formação académica

Bachelor's degree (Business or Supply Chain preferred)

Ferramentas

ERP system

Descrição da oferta de emprego

Malarkey Roofing Products is seeking a Customer Service Representative to manage the order fulfillment process and field inquiries from customers, sales, and internal teams. The role emphasizes accuracy and on-time delivery, requiring a Bachelor's degree and five years in customer service/fulfillment.

This position is based at our Franklin, IN site. You will work closely with multiple internal groups to ensure customer satisfaction while adhering to safety and environmental policies.