Customer Experience Specialist & Cross-Department Support

Ken's Parkhill Roofing; Euclid (OH); On-site; USD 36,000 - 43,000; Full time

Job summary

Ken’s Parkhill Roofing & Exteriors is seeking a Customer Service Representative (CSR) to be the first point of contact for customers and a key support partner to our Sales, Production, and Operations teams.

The ideal candidate is professional, detail-oriented, comfortable with technology, and prides themselves on keeping information organized and moving forward. This role emphasizes excellent communication and teamwork in a fast-paced environment.

Qualifications

• Experience in customer service or front-office roles.
• Proficiency with Zoho CRM and Podium or similar tools.
• Excellent verbal and written communication.

Responsibilities

• Answer inbound phone calls, texts, and emails promptly and professionally.
• Schedule estimate appointments using the inspector city guide.
• Assign leads appropriately in Zoho CRM and log all customer interactions.
• Respond to new lead inquiries via Podium and the general company email inbox.
• Confirm upcoming appointments with homeowners.
• Reschedule or cancel appointments as requested by customers or internal teams.
• Provide friendly, informative communication throughout the customer journey.
• Direct complex inquiries to the appropriate team members (Sales, Project Managers, Operations).

Skills

Communication

Detail-oriented

Multitasking

Tech-savvy

Team collaboration

Tools

Zoho CRM

Podium

Job description

Ken’s Parkhill Roofing & Exteriors is seeking a Customer Service Representative (CSR) to be the first point of contact for customers and a key support partner to our Sales, Production, and Operations teams.

The ideal candidate is professional, detail-oriented, comfortable with technology, and prides themselves on keeping information organized and moving forward. This role emphasizes excellent communication and teamwork in a fast-paced environment.