Customer Service & Operations Specialist

Talentify; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

PTO & Holiday Pay

Education Incentives

Job summary

Mobile Communications America, Inc. seeks a Customer Service Specialist in Louisville, KY to support our MSS division. This onsite role involves welcoming customers, managing calls and emails, and coordinating repairs and inventory alongside service teams.

You will maintain accurate customer data, process warranties, and assist with quotes and billing support while fostering strong vendor relationships and a safe, collaborative work environment.

Qualifications

• 1-3 years of experience in customer operations or related fields.
• Excellent knowledge of Microsoft Office products (Word, Excel, Outlook).
• Professional communication in both spoken and written form at all levels of the organization.

Responsibilities

• Greeting visitors and customers and handling phone calls and emails as the first point of contact.
• Maintaining accurate customer contact information and building strong relationships with customers and vendors.
• Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third-party repair depots.
• Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review.
• Receiving, staging, and tracking products for sales and service teams, shipping orders, and handling equipment returns to vendors within required timeframes.
• Monitoring inventory levels based on sales trends, performing counts, rotating stock, and securing assets.
• Adding and removing equipment in the system and assisting with contract renewals.
• Generating and maintaining reports, including Work-in-Progress (WIP), aging, and open purchase orders.
• Scheduling daily work for field service technicians and coordinating with customers and subcontractors.
• Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded.
• Collaborating across departments to communicate daily priorities with service and operations teams.
• Promoting and maintaining a safe, positive, and productive work environment.
• Performing other duties as assigned to support team success.

Skills

Customer service

Scheduling/Dispatch

AP/AR

Depot Repairs

Shipping/Receiving

Inventory

Sales Support

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Mobile Communications America, Inc. seeks a Customer Service Specialist in Louisville, KY to support our MSS division. This onsite role involves welcoming customers, managing calls and emails, and coordinating repairs and inventory alongside service teams.

You will maintain accurate customer data, process warranties, and assist with quotes and billing support while fostering strong vendor relationships and a safe, collaborative work environment.