Customer Service & Operations Liaison

Da/Pro Rubber, Inc.; Broken Arrow (OK); On-site; USD 34,000 - 42,000; Full time

Job summary

Da/Pro Rubber, Inc. is seeking a Customer Service Representative to serve as the central hub between Sales, Manufacturing and customers, ensuring accurate processing and proactive communication.

You will handle transactions, monitor shipments, resolve issues, and maintain customer files with meticulous attention to detail. Sales experience is preferred and a team-oriented mindset is essential.

Qualifications

• Proven ability to communicate professionally and clearly in emails, over the phone, and on paper.
• High level of attention to detail, time management, organization and the ability to stay calm under pressure.
• Sales experience preferred.

Responsibilities

• Accurately process customer transactions, capturing part revisions, quantities, and configurations.
• Monitor shipment dates to ensure timely delivery; coordinate with production scheduling and shipping for lead times and delay alerts.
• Identify potential issues and elevate appropriately, including production and delivery issues.
• Resolve issues using logic and reasoning to find solutions in stressful situations.
• Meet goals set by the CSR Lead and collaborate with team members.
• Set up and maintain comprehensive customer files to ensure data integrity across internal teams.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Time management

Calm under pressure

Sales experience

Job description

Da/Pro Rubber, Inc. is seeking a Customer Service Representative to serve as the central hub between Sales, Manufacturing and customers, ensuring accurate processing and proactive communication.

You will handle transactions, monitor shipments, resolve issues, and maintain customer files with meticulous attention to detail. Sales experience is preferred and a team-oriented mindset is essential.