Sales Customer Service Representative

Motive Holding Companies LLC; Riverside (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the material handling sector is seeking a Sales Customer Service Representative responsible for driving product sales and maintaining strong client relationships. Candidates should possess a high school diploma, familiarity with the sales process, and ideally 2-3 years of sales experience. This role involves developing sales strategies, assisting customers with product selection, and following up on leads. The position is based in Riverside, California.

Qualifications

• High School graduate or equivalent is required.
• Bachelor's degree in Business is preferred.
• Familiar and comfortable with the sales process.

Responsibilities

• Develop sales strategies for company products.
• Assist customers with product selection based on needs.
• Follows up on leads via calls and visits.
• Educate customers on product capabilities.

Skills

Sales process knowledge

Customer service orientation

Communication skills

Education

High School diploma or equivalent

Bachelor's degree in Business

Job description

The Sales Customer Service Representative position is responsible for sales of the company's products and services. They work within their designated territory, develop strong client associations and act as the go-to resource.

Responsibilities:

• Develops sales strategies for company products and services associated with designated customers/area.
• Assists customers with product selection based on needs, product specifications, and regulations.
• Follows up on leads generated by marketing activities, via telephone calls and/or visiting potential customers to discuss needs and provide product demonstrations.
• Emphasizes product features based on analyses of customer needs and educates customer and sales team on technical knowledge of product capabilities and limitations.
• Completes job walks and provides quotations/bids.
• Coordinates efforts with other internal departments (Parts, Service, Sales, Accounting) to process purchase orders, schedule deliveries, and establish new accounts.
• Follows up and responds to customer inquiries/needs and provides positive, courteous service answering questions regarding product lines, prices, delivery times, warranty periods, customer service, and credit terms.
• Complies with all company regulations and polices.
• Maintains accurate and current customer profiles.
• Provides briefings and reports on sales activities, challenges, forecasts, etc., to management, as necessary or requested.
• All other duties as required.

Education/ Training:

• High School graduate or equivalent, required.
• Bachelor's degree in Business, preferred.
• Familiar and comfortable with the sales process.
• Clean and current Driver's license (MVR check) in the applying State.

Experience:

• 2-3 Years of sales experience, preferably in a material handling/supply chain capacity, preferred.
• Proven success with growing account revenue.