Customer Service & Operations Specialist — Benefits

Daiohs First Choice; Grand Rapids (MI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Paid vacation and sick time

9 paid holidays

Job summary

Daiohs USA is seeking a Customer Service Representative to join our Grand Rapids team. In this fast-paced role you will handle incoming calls and emails, process customer orders, and relay concerns to the appropriate Daiohs teams to ensure timely resolution.

You will generate daily manifests, support accounts receivable, and keep records of interactions while building product knowledge and promoting promotions.

Qualifications

• Minimum one year of office experience.
• High school diploma or equivalent.

Responsibilities

• Answers incoming calls and emails, including customer orders by telephone, email, and fax.
• Relays customer concerns and requests to Daiohs team members for timely resolution.
• Generates daily manifests for Route Drivers and Service Technicians using company software.
• Checks in with Route Drivers and reconciles customer funds received during deliveries.
• Dispatches Service Technicians for repairs and coordinates installations.
• Supports accounts receivable, including follow-up on outstanding balances and maintaining low attrition.

Skills

Customer Service

Office Experience

Education

High School Diploma

Job description

Daiohs USA is seeking a Customer Service Representative to join our Grand Rapids team. In this fast-paced role you will handle incoming calls and emails, process customer orders, and relay concerns to the appropriate Daiohs teams to ensure timely resolution.

You will generate daily manifests, support accounts receivable, and keep records of interactions while building product knowledge and promoting promotions.