Customer Service Operations Leader — Fulfillment Excellence

CFS Brands; Oklahoma City (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

CFS Brands seeks a Customer Service Operations Manager in Oklahoma City to drive operational excellence across Customer Service by improving order management, logistics coordination, and DC alignment. You will partner with Purchasing, Logistics, and DC teams to optimize processes, increase visibility, and ensure high‑quality execution.

The role requires 5+ years in operations/logistics, a bachelor's degree, and strong analytical skills for reporting and performance management.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Operations Management, or related field preferred.
• 5+ years of experience in operations, logistics, supply chain, or Customer Service operations.
• Strong experience with Distribution Centers and logistics networks.
• Experience with reporting, metrics development, and performance management.
• Strong analytical skills with root cause analysis and problem solving.
• Ability to operate effectively in cross-functional teams and influence outcomes.
• Strong communication skills to drive alignment across stakeholders.
• Experience with ERP systems and order management tools.

Responsibilities

• Drive improvements in order management, shipping accuracy, and on-time delivery performance.
• Collaborate with Purchasing, Distribution Centers and Logistics to improve throughput and shipping efficiency.
• Develop and maintain dashboards to track KPIs like order accuracy and fill rates.
• Assist with capacity planning to align with demand and service expectations.
• Identify root causes of operational issues and implement corrective actions.

Skills

Operations management

Logistics networks

Data analysis

Cross-functional collaboration

ERP systems

Excel

Communication

Education

Bachelor’s degree in Business, Supply Chain, Operations Management, or related field

Tools

ERP systems

Order management tools

PowerPoint

Data analysis tools

Job description

CFS Brands seeks a Customer Service Operations Manager in Oklahoma City to drive operational excellence across Customer Service by improving order management, logistics coordination, and DC alignment. You will partner with Purchasing, Logistics, and DC teams to optimize processes, increase visibility, and ensure high‑quality execution.

The role requires 5+ years in operations/logistics, a bachelor's degree, and strong analytical skills for reporting and performance management.