Logistics Operations Manager – Customer Service Lead

FedEx Group; New Lenox (IL); On-site; USD 65,000 - 124,000; Full time

Benefits offered by this job

Competitive Pay

401(k) plan with company match

Tuition reimbursement

Holiday pay and accrued paid time off

Medical, dental, vision, and voluntary

Basic life insurance

Basic AD&D

Supplemental Life and Supplemental AD&

Short-Term and Long-Term Disability

Paid parental leave

Paid bereavement and jury duty

Job summary

FedEx Supply Chain, Inc. in Illinois seeks a Manager, Customer Service to lead a small team, drive productivity, and ensure smooth account operations.

You will coach staff, manage performance, and serve as the primary liaison with customers and vendors. Responsibilities include planning daily operations, budgeting, improving inventory accuracy, and ensuring quality, safety, and compliance with the Core Excellence Program.

Qualifications

• Bachelor's degree in Logistics or Industrial Engineering preferred.
• Minimum of 8 years of relevant experience required; 10 years with HS diploma as alternative.
• 5+ years of management/supervisory experience in a high-volume logistics environment.
• Span of control must be at department level or above.

Responsibilities

• Manage at least two full-time exempt direct reports, including hiring, coaching, skills development, recognition, performance management, and disciplinary actions.
• Plan, organize, staff, direct, and control daily departmental operations; develop and implement policies and programs.
• Develop and manage departmental budget; ensure compliance and address variances.
• Enhance customer experience through effective communication tools (e.g., shared drives, websites).
• Coordinate facility order management functions to ensure efficient planning and customer satisfaction.
• Monitor and evaluate operational productivity goals across all shifts.
• Foster and reinforce company culture within the facility.
• Ensure facility production, quality, and safety objectives are met.
• Review and validate production and inventory reports for accuracy.
• Ensure compliance with the Company's Core Excellence Program through regular audits.
• Manage staffing levels, overtime, and headcount to align with operational budget performance.
• Lead initiatives to improve inventory accuracy and operational efficiency.

Skills

Six Sigma

Leadership

Team Building

Education

Bachelor's degree in Logistics or Industrial Engineering

High school diploma or GED with 10 years experience

Job description

FedEx Supply Chain, Inc. in Illinois seeks a Manager, Customer Service to lead a small team, drive productivity, and ensure smooth account operations.

You will coach staff, manage performance, and serve as the primary liaison with customers and vendors. Responsibilities include planning daily operations, budgeting, improving inventory accuracy, and ensuring quality, safety, and compliance with the Core Excellence Program.