Logistics Operations Manager - Customer Experience

FedEx Supply Chain, Inc; New Lenox (IL); On-site; USD 65,000 - 124,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan with company match

Holiday pay & PTO

Medical/Dental/Vision

Life insurance

AD&D

Disability

Parental leave

Paid bereavement

Job summary

FedEx Supply Chain, Inc. in Illinois seeks a Manager, Customer Service to lead a team, drive daily operations, and maintain strong relationships with customers and vendors. You will coach staff and oversee order management and customer service functions, serving as the interface for customer initiatives.

The role emphasizes budget development, policy implementation, and ensuring production, quality, and safety objectives are met. Strong leadership and Lean/Six Sigma experience are preferred.

Qualifications

• Bachelor's degree in Logistics or Industrial Engineering preferred.
• Minimum of 8 years of relevant experience required.
• In lieu of degree, high school diploma or GED with 10 years of relevant experience.
• Span of control must be at department level or above.
• Minimum of 5 years of management/supervisory experience in a high-volume logistics environment.

Responsibilities

• Manage two or more direct reports, including coaching, development, recognition, and performance management.
• Plan, organize, staff, direct, and control daily departmental operations; develop and implement policies and programs.
• Develop and manage departmental budget; ensure compliance and address variances.
• Enhance customer experience through effective communication tools.
• Coordinate facility order management functions to ensure efficiency and satisfaction.
• Monitor and evaluate operational productivity goals across all shifts.
• Foster and reinforce company culture within the facility.
• Ensure facility production, quality, and safety objectives are met.
• Review and validate production and inventory reports for accuracy.
• Ensure compliance with Core Excellence Program through regular audits.
• Manage staffing levels, overtime, and headcount to align with budget.
• Lead initiatives to improve inventory accuracy and operational efficiency.

Skills

Six Sigma

Lean methodologies

Team leadership

Education

Bachelor's degree in Logistics or Industrial Engineering

High school diploma or GED with 10 years of relevant experience

Job description

FedEx Supply Chain, Inc. in Illinois seeks a Manager, Customer Service to lead a team, drive daily operations, and maintain strong relationships with customers and vendors. You will coach staff and oversee order management and customer service functions, serving as the interface for customer initiatives.

The role emphasizes budget development, policy implementation, and ensuring production, quality, and safety objectives are met. Strong leadership and Lean/Six Sigma experience are preferred.