Customer Service Operations Leader

Answering Service Care; Coral Gables (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Training

PTO (Start earning on day one)

401k

Employee Assistance Program (Free培训 &

Job summary

Answering Service Care in Coral Gables Miami area is seeking an Operations Team Leader to guide a frontline call center, uphold quality standards, and support HR during hiring. You’ll lead agents, monitor performance, and report results.

This role offers competitive pay at $19.23 per hour with weekly direct deposit, paid training, PTO from day one, 401k, and family-friendly benefits. Full-time and part-time schedules available in a dynamic, growth-oriented environment.

Qualifications

• Empathy and client-centric mindset for customer interactions.
• Engagement and positive demeanor to foster teamwork.
• Problem-solving to address challenges and complaints.
• Attention to detail and organizational rigor.
• Dependability with strong attendance and flexibility (weekends).
• Accountability and professionalism in leadership.
• Self-motivation to improve service quality.
• Team player with collaborative spirit.
• Confidence and creativity to inspire others.

Responsibilities

• Oversee and support agents to meet quality standards.
• Guide agents through challenges and customer issues.
• Assist HR with walk-in applicants and onboarding.
• Monitor performance and provide constructive feedback.
• Prepare reports tracking performance with databases/word processing.

Skills

Empathy

Engagement

Problem solving

Attention to detail

Dependability

Accountability

Self-motivation

Team player

Confidence & Creativity

Job description

Answering Service Care in Coral Gables Miami area is seeking an Operations Team Leader to guide a frontline call center, uphold quality standards, and support HR during hiring. You’ll lead agents, monitor performance, and report results.

This role offers competitive pay at $19.23 per hour with weekly direct deposit, paid training, PTO from day one, 401k, and family-friendly benefits. Full-time and part-time schedules available in a dynamic, growth-oriented environment.