Operations Team Leader — Elevate Customer Experience & Growth

Answering-Service-Car; Coral Gables (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Training

PTO (Start earning on day one)

401k

Employee Assistance Program

Childcare Reimbursement up to $375 a/m

Gym membership reimbursement

Company sponsored snacks

Job summary

Answering Service Care in Coral Gables, FL, seeks an Operations Team Leader to drive a high-performing call center team. You’ll guide agents, model professionalism, and ensure data privacy while delivering outstanding customer experiences.

This role emphasizes empathy, problem-solving, and reliability as you support HR, monitor quality, and generate reports to improve service efficiency. We offer full-time and part-time opportunities with competitive pay and benefits.

Qualifications

• Demonstrates empathy and a friendly, supportive approach to customers and teammates.
• Maintains high energy and a positive demeanor to foster collaboration.
• Tackles challenges with a proactive, solutions-oriented mindset.
• Stays organized with rigorous attention to accuracy in all tasks.
• Shows reliability with attendance, punctuality, and flexibility (weekends included).
• Upholds professional standards and accountability for self and team.

Responsibilities

• Oversee and support agents on the floor, ensuring quality standards and empowerment to succeed.
• Resolve problems by guiding agents through challenges, errors, and complaints during calls.
• Assist HR by facilitating walk-in applicants and onboarding processes as needed.
• Monitor quality by tracking performance and providing constructive feedback to agents.
• Prepare and manage reports using database tools and word-processing software to track results.

Skills

Empathy

Engagement

Problem-Solving

Attention to Detail

Dependability

Accountability

Self-Motivation

Team Player

Confidence & Creativity

Job description

Answering Service Care in Coral Gables, FL, seeks an Operations Team Leader to drive a high-performing call center team. You’ll guide agents, model professionalism, and ensure data privacy while delivering outstanding customer experiences.

This role emphasizes empathy, problem-solving, and reliability as you support HR, monitor quality, and generate reports to improve service efficiency. We offer full-time and part-time opportunities with competitive pay and benefits.