Customer Service Representative - Miami

Answering-Service-Car; Coral Gables (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly bonuses

Direct deposit

Health coverage

Dental coverage

Vision coverage

PTO from day one

Childcare reimbursement

Gym membership reimbursement

Training and development courses

Job summary

Answering Service Care in Miami/Coral Gables, FL, is hiring for an Answering Service Agent on both full-time and part-time schedules. The role involves handling calls per client scripts, taking messages, scheduling appointments, and assisting customers via chat, text, and email.

The position requires calm, friendly communication, strong attention to detail, and the ability to multitask in a busy office. Weekend availability is required for at least one shift.

Qualifications

• Clear, friendly communication, both spoken and written.
• Patience and empathy, even when it gets busy.
• Strong attention to detail and solid computer skills.
• Ability to multitask in a fast-paced office.
• Availability for at least one weekend shift required (Saturday or Sunday).

Responsibilities

• Answer and place calls for clients in many industries, following each client’s script.
• Take messages, schedule appointments, collect new customer details, and transfer calls.
• Support customers through live chat, text, and email.
• Keep accurate notes across multiple computer systems.

Skills

Communication

Empathy

Attention to detail

Multitasking

Weekend availability

Job description

Answering Service Agent | Miami/Coral Gables, FL | $16.00/hr + Weekly Bonuses | Full-Time & Part-Time

Be the voice behind 4,000+ businesses.

For 53 years, Answering Service Care has handled calls for law firms, medical offices, contractors, insurance agencies, and more. We are a third-generation, family-owned company, and many of our team members have been with us for over 20 years. We are hiring full-time and part-time agents who listen well, stay calm, and enjoy helping people.

What you’ll do

• Answer and place calls for clients in many industries, following each client’s script
• Take messages, schedule appointments, collect new customer details, and transfer calls
• Support customers through live chat, text, and email
• Keep accurate notes across multiple computer systems

What we’re looking for

• Clear, friendly communication, both spoken and written
• Patience and empathy, even when it gets busy
• Strong attention to detail and solid computer skills
• Ability to multitask in a fast-paced office
• Availability for at least one weekend shift required (Saturday or Sunday)

What you’ll get

• $16.00/hr starting pay, with a raise to $16.50/hr at 4 months
• Weekly performance bonuses starting at $2.75/hr, with the opportunity to earn more
• Weekly direct deposit
• Full-time and part-time schedules available
• Health, dental, and vision coverage (full-time)
• PTO you start earning on day one
• Childcare and gym membership reimbursement
• Free training and development courses
• Stability and room to grow with a company that has thrived for over five decades