Operations Team Leader

Answering Service Care; Trenton (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid Training

PTO (Start earning on day one)

401k

Employee Assistance Program (Free 4)

Job summary

Answering Service Care in New Jersey is seeking an Operations Team Leader to guide our call center team, uphold service standards, and drive performance. You’ll lead by example, handle sensitive information with care, and partner with HR to support onboarding and staffing.

You’ll supervise agents, resolve issues, monitor quality, generate reports, and contribute to a culture of professionalism, adaptability, and client-focused excellence across diverse industries.

Qualifications

• Empathy and listening to customers and teammates.
• Positive, energetic communication with colleagues.
• Proactive, solutions-oriented approach to challenges.
• Strong accuracy and organization in all tasks.

Responsibilities

• Oversee and support agents on the floor to meet quality standards.
• Provide guidance to handle challenges, errors, and complaints during interactions.
• Assist HR with walk-in applicants and onboarding processes as needed.
• Monitor agent performance and provide constructive feedback to improve quality.
• Prepare and manage performance reports using database tools and word-processing software.

Skills

Empathy

Engagement

Problem-Solving

Attention to Detail

Dependability

Accountability

Self-Motivation

Team Player

Confidence & Creativity

Job description

Join Answering Service Care 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.

Be a Leader In Customer Service Excellence

Join Answering Service Care as an Operations Team Leader

At Answering Service Care, we’re more than a business communication service—we’re innovators in delivering exceptional customer experiences across diverse industries. Rooted in professionalism, adaptability, and forward-thinking, we’re redefining service delivery to create lasting connections between businesses and their clients.

Our Mission

To forge seamless, tailored communication solutions that nurture relationships and consistently exceed expectations. We're eager to connect with you if a passion for customer service and leadership drives you.

Operations Team Leader Role

As a call center Operations Team Leader, you’ll be a key player in ensuring our team thrives and delivers exceptional service. You’ll lead by example, handle sensitive information with care, and uphold high professional standards, driving the success of our organization.

What You’ll Do

• Oversee and Support Agents: Manage the floor, ensuring agents meet quality standards and feel empowered to succeed.
• Resolve Problems: Provide guidance to agents in handling challenges, errors, and complaints during customer interactions.
• Assist HR: Support the Human Resources team by facilitating walk-in applicants and onboarding processes when needed.
• Monitor Quality: Assist in maintaining high-quality service by monitoring agents’ performance and providing constructive feedback.
• Reporting: To track performance and results, prepare and manage reports using database tools and word-processing software.

What We’re Looking For

• Empathy: Display a friendly, caring, and understanding attitude with customers and team members.
• Engagement: Maintain an energetic and positive demeanor to foster collaboration and productivity.
• Problem-Solving: Tackle challenges with a proactive and solutions-oriented mindset.
• Attention to Detail: Stay organized and maintain high standards for accuracy in all tasks.
• Dependability: Exhibit reliability with strong attendance, punctuality, and flexibility (including weekend shifts).
• Accountability: Set the standard for professionalism by holding yourself and your team accountable.
• Self-Motivation: Stay driven to achieve company goals, particularly in service quality and operational efficiency.
• Team Player: Collaborate effectively, contributing to a supportive and positive work culture.
• Confidence and Creativity: Approach opportunities confidently and creatively to solve problems and inspire others.

Why Join Answering Service Care?

• Leadership Impact: Play a pivotal role in shaping a high-performing, customer-focused team.
• Professional Growth: Gain opportunities for learning, development, and career advancement.
• Positive Culture: Thrive in a collaborative, forward-thinking work environment.
• Flexibility: We offer full-time and part-time roles to suit your lifestyle, with opportunities to grow within our organization.

Compensation

At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry:

• Weekly Direct Deposit
• NJ Hourly Rate: $22.00 - $23.00

We're committed to supporting our team members as they excel in their roles and contribute to our collective success.

• Paid Training
• PTO (Start earning on day one)
• 401k
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement up to $375 a month
• Gym membership reimbursement
• Company sponsored snacks

Our Core Values

• Professionalism: We build trust through integrity, respect, and a commitment to excellence in every interaction.
• Agility: As the business world evolves, we adapt to challenges and opportunities while staying focused on our clients' needs.
• Innovation: By embracing cutting-edge solutions, we redefine customer experiences and create streamlined operations that set us apart.
• Growth Opportunities: Your potential is limitless here. We offer tailored growth paths to help you achieve your professional aspirations.

We'd love to hear from you if you’re ready to lead with purpose, inspire excellence, and grow in a supportive environment!