Customer Service & Operations Coordinator (In‑Person)

Smardt Inc.; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health and Dental Benefits from day 1

401K matching program

Collaborative global environment with

Job summary

Smardt Inc. in Phoenix, AZ, is seeking a Customer Service Coordinator for a 100% in-person role to support our North American customers and ensure smooth operations.

You will prepare and process orders, invoices, and POs, maintain Excel trackers, support inventory, and respond promptly to inquiries via email and phone. You’ll also handle vendor follow-ups and assist with RMAs, working with a global team to deliver outstanding service.

Qualifications

• Experience with MS Office and Excel.
• Experience with ERP Navision is a plus.
• Familiarity with project management tools (Monday.com/Jira).
• Experience with help desk systems (Freshdesk).
• Strong organizational skills and ability to manage multiple priorities.
• Customer-focused with excellent communication skills.

Responsibilities

• Prepare and process sales orders, invoices, and purchase orders
• Develop and maintain forms and Excel trackers
• Support inventory updates
• Respond promptly to customer inquiries via email and phone
• Manage weekly vendor and customer follow-ups
• Contribute to customer satisfaction with quick, professional responses
• Provide support with quality and warranty tasks (e.g., RMAs)
• Liaise with customers across the North American market
• Perform other related tasks as assigned by your supervisor

Skills

Microsoft Office Suite

Organizational skills

Customer-focused communication

Tools

Microsoft Navision

Monday.com

Jira

Freshdesk

Job description

Smardt Inc. in Phoenix, AZ, is seeking a Customer Service Coordinator for a 100% in-person role to support our North American customers and ensure smooth operations.

You will prepare and process orders, invoices, and POs, maintain Excel trackers, support inventory, and respond promptly to inquiries via email and phone. You’ll also handle vendor follow-ups and assist with RMAs, working with a global team to deliver outstanding service.