In-Person Customer Service & Operations Coordinator — Phoenix

Smardt Chiller Group; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health and Dental Benefits

401K matching

Global teamwork

Job summary

Smardt Chiller Group in Phoenix, AZ is seeking a Customer Service Coordinator who thrives in a fast-paced, in-person environment and is passionate about delivering outstanding service to our customers. You will coordinate orders, invoices, track forms, support inventory updates, respond to inquiries by email and phone, and liaise with North American customers to ensure timely, accurate communication.

Join a global manufacturer focused on energy-efficient chillers, with day-one health and dental

Qualifications

• Proficiency with Microsoft Office Suite and ERP systems.
• Experience with project management tools and help desk software.
• Excellent organization and communication.

Responsibilities

• Prepare and process sales orders, invoices, and purchase orders.
• Develop and maintain forms and Excel trackers.
• Support inventory updates.
• Respond promptly to customer inquiries via email and phone.
• Manage weekly vendor and customer follow-ups.
• Contribute to customer satisfaction by ensuring quick, professional responses.
• Provide support with quality and warranty tasks (e.g., RMAs).
• Liaise with customers across the North American market.
• Perform other related tasks as assigned by your supervisor.

Skills

Customer focus

Communication skills

Organizational skills

Multitasking

Tools

Microsoft Excel

Microsoft Navision

Monday.com

Jira

Freshdesk

Outlook

Job description

Smardt Chiller Group in Phoenix, AZ is seeking a Customer Service Coordinator who thrives in a fast-paced, in-person environment and is passionate about delivering outstanding service to our customers. You will coordinate orders, invoices, track forms, support inventory updates, respond to inquiries by email and phone, and liaise with North American customers to ensure timely, accurate communication.

Join a global manufacturer focused on energy-efficient chillers, with day-one health and dental