Customer Service & Operations Coordinator

Culligan 309WI; Town of Rice Lake (WI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Job summary

Culligan of Rice Lake is seeking a Customer Service Coordinator to be the primary contact for customers, delivering exceptional service and coordinating across service, installation, and sales teams. You will manage administrative tasks, track performance data, and ensure a seamless process from inquiry to service completion.

Ideal candidates bring 2+ years in administrative/customer service roles, strong communication, and proficiency with Microsoft Office and CRM tools.

Qualifications

• 2+ years of experience in administrative duties, inside sales, or customer service preferred.
• High school diploma or GED required; associate/bachelor's degree bonus.

Responsibilities

• Respond promptly to customer inquiries via multiple channels and provide accurate information.
• Schedule service appointments, installations, and deliveries coordinating with service/operations teams.
• Set up and maintain customer accounts and documentation including service history.
• Process orders and payments, invoices, and adjustments to customer accounts.
• Identify, troubleshoot, and resolve customer problems; escalate when needed.
• Manage inbound service leads, qualify them, and track in CRM.
• Coordinate information flow between sales, service, and installation teams.
• Serve as liaison between sales reps and clients to support post-sale satisfaction.
• Assist marketing programs and gather data/feedback to generate new leads.

Skills

Administrative duties

2+ years experience

Communication

Organizational skills

Attention to detail

CRM software

Microsoft Office

Service Titan

Education

High school diploma or GED

Tools

Microsoft Office Suite

CRM software

Service Titan

Job description

Culligan of Rice Lake is seeking a Customer Service Coordinator to be the primary contact for customers, delivering exceptional service and coordinating across service, installation, and sales teams. You will manage administrative tasks, track performance data, and ensure a seamless process from inquiry to service completion.

Ideal candidates bring 2+ years in administrative/customer service roles, strong communication, and proficiency with Microsoft Office and CRM tools.